What Not To Do When You’ve Been Hacked

We also have this information in video format.

Ok, you got hacked, now what?

Ok, first of all, got a cyber response plan? Use it. If you don't? Then if you have cyber insurance, contact your insurance people. If you're not sure, contact your IT support folks.

If you're still not sure, contact Simplex-IT. But don't start "fixing the problem”. You actually could make it worse. A lot worse.

Because here’s the situation: Your organization got hacked. Malware. Ransomware. Destruction of data. Bad news. What should you do? Restore your data? Wipe the infected computers and start over?

In a word, NO. Here’s the problem. Technically your network, your IT…is a crime scene. So, restoring data? Wiping infected computers? You’re essentially destroying evidence. And that might void what coverage you have, depending on your cyber insurance policy.

Here’s the thing. Without professional and appropriate guidance, you might destroy evidence. You might restore data without removing the actual hack. You might remove information that could help you figure out what vulnerability was actually compromised.

A cyber response plan is an important part of your organization’s plan to respond to a security issue. And make sure it’s developed with the assistance of that professional and appropriate guidance we were talking about.