Submitting a service ticket is an important part of working with your IT provider, but it shouldn’t be complicated! Here at Simplex-IT we have an easy process for you! So how do I submit a service ticket? There are three options:

A CIO (Chief Information Officer) is a high-level executive responsible for overseeing a company's information technology (IT) strategy and operations. A vCIO (virtual Chief Information Officer) is a consultant or an outsourced service provider who provides similar services as a CIO.

I’m glad to hear that other industries are getting into the three-letter acronym (aka TLA) world. A TSP can be a teaspoon. Or it can be a Thrift Savings Plan. Or Trisodium Phosphate. Or Travel Service Provider. But for this blog, we’re sticking with IT. The term stands for “Technology Service Provider”.

Working with an IT Managed Service Provider, MSP, can sound like a daunting task if you don't have any prior knowledge about IT. Instead of trying to go in blind, here are some tips to help you get started.

Are you a business owner or manager in search of a reputable IT service provider but unsure where to begin? You're not alone. In today's technology-driven world, selecting the right IT support company is crucial for your business's success. In this blog post, we will discuss key factors to consider when choosing a reputable IT provider, backed by three illustrative examples.

It’s easy to just say “inflation” when someone asks why there’s a price increase for what seems to be the same service from one year to the next. And boy, there's truth there. But it can be more complicated than that.

When you’re shopping for IT services, It’s important to understand the different pricing models that MSPs and IT providers use. Not only do you want your provider to be transparent in their pricing and their model in general, but you need to know when you’re comparing providers as well.

If you're a business owner looking to partner with an IT provider, there are a few important questions you need to ask before signing up. In this blog, we'll explore five crucial questions that will help you find the right IT partner for your business.

Are you a business owner or manager looking to select a reputable IT provider but not sure where to start? Well, you're not alone! In today's world, technology plays a crucial role in running a successful business. In this blog, we will discuss some key factors you should consider when selecting a reputable IT provider.

Remember an MSP is essentially an extension of your company, your partner, one that’s going to monitor and manage your entire IT environment on an ongoing basis. If that’s not what you’re looking for, there are plenty of other options for you before you hire your own internal IT.

As technology continues to advance, businesses of all sizes rely on their IT to support their success. With this growing reliance on technology comes the need for expert IT support, leading many businesses to turn to IT Managed Service Providers (MSPs). However, not all MSPs are created equal, and choosing the wrong one can be a costly mistake.

A Virtual CIO (Chief Information Officer) is a third-party consultant who provides strategic IT guidance to organizations on a part-time or project basis. As the title suggests, a Virtual CIO performs many of the same functions as a traditional, in-house CIO, but without being a full-time employee.

To tackle this topic, we're going to break the managed service providers (MSP for short) into three tiers. Simplex-IT generally falls somewhere in the mid to high range. We'll never be the cheapest option, but we're usually not the most expensive either.

At Simplex-IT, we believe in building strong relationships with our clients by providing clear and transparent IT solutions that meet their unique business needs. We understand that every business is different and that's why we offer customized monthly IT agreements that cover everything required to maintain the status quo of your business operations.

What’s the difference between Break Fix and Managed Services? Let’s compare them against each other (with plusses and minuses). Of course we’re specifically talking as these concepts relate to IT resources for organizations.

Here at Simplex-IT we’ve developed our services around an annual cycle. We consistently watch the market for emerging technologies, evaluate, and then select the best options for our clients. Each year we modify our agreements to include the appropriate new and updated services. We call this Simplex-IT Managed Services, or SiMS for short.

There are three areas where MSP’s often have more flexibility and potential value than an internal IT department. Let’s talk about staffing, tools and standards and future technologies.

Break Fix is a simple concept. It's not limited to IT. The bottom line for Break Fix is this: "When it breaks...fix it. Otherwise, leave it alone." But if you get bit by just a couple break-fix vulnerabilities, the savings you think that break-fix brings are likely gone.

My dad was an insurance salesguy. From all accounts he was a pretty successful one. He liked to talk with potential clients about what would make his services a bad fit right out of the gate. So, in honor of my Dad, let’s talk about 5 reasons why your organization might not want to use an MSP for their IT support needs.

A situation where an organization can have a combination of both internal IT employees and a Managed Service Provider that is cheaper and more effective (and secure) then an exclusive use of either. There are 3 types of Co-Managed IT service agreements organizations can enter into.