Frequently Asked Questions
(FAQ’s)

A Managed Service Provider or MSP is a third-party company that a business can collaborate with to help manage part or all of the IT for a business, both locally (aka "on prem") or in the cloud.

Learn more about Managed Service Providers

Co-Managed IT services is where an organization can have a combination of both internal IT employees and an outsourced Managed Service Provider. The benefit to having both is a cheaper and more effective (and secure) way to manage their IT rather than an exclusive use of either.

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Silo-IT is a form of IT services or support, usually as part of a Co-Managed IT relationship that specializes in one specific area.

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CoMITs, not to be mistaken for Co-Managed IT, is a specific type of relationship. One where the MSP provides a ton of tools and resources for the Internal IT folks to take advantage of.

Learn more about CoMITs.

You should use an MSP for your organization when you have specific needs that require specialized staff, tools, and future-focused technology solutions. MSPs can afford to bring in experts and senior technicians, making it cost-effective for temporary or specialized requirements. They also offer standardized software, tools, methodologies, and portals that they have thoroughly evaluated and implemented for multiple clients. MSPs stay ahead of new technologies and security risks, providing your organization with future-proof solutions. The benefits align best with organizations having relatively standard IT configurations, but MSPs can handle specialized requirements as well.

Learn more about if an MSP is the right fit for your organization.

If you have unique IT requirements, a really unique IT setup and aren’t willing to change, you won’t let the MSP support you using their methodology, you enjoy kneejerk IT decisions or you’re willing to take significant IT risks in terms of security.

Learn more about When Not to Use an MSP

The difference between Break Fix and Managed Services lies in their approaches and services. Break Fix is transactional and tactical, focusing on fixing issues as they arise, making it financially suitable for relatively healthy IT environments. On the other hand, Managed Services offer a broader range of services, including proactive measures like security tools, backups, monitoring, disaster recovery, and more, aiming to prevent, minimize, and improve IT resources to align with business needs. Managed Services are more comprehensive and require greater investment and collaboration but offer significant long-term benefits for organizations seeking improved operations and value.

Learn more about What Is The Difference Between Break Fix And Managed Services?

Pros of Using an MSP: Large team with diverse skills and expertise. Utilization of latest tools and technology. Dedicated resources for critical aspects like documentation and cybersecurity. Constant improvement and investment in staff for better service delivery. Development of best practices for common IT environments. Extensive experience across multiple clients reduces surprises. Efficiency through economies of scale and standardized setups. No need to reinvent the wheel, leveraging expertise from other clients.

Cons of Using an MSP: Internal IT knows the organization better, allowing for a customized approach. Internal IT can focus on unique IT processes and equipment. Internal IT employees are part of the organization (good and bad). Internal IT prioritizes the organization above others.

Learn more about The Pros And Cons Of Using A Managed Service Provider.

Co-Managed IT Pros: Larger team with diverse expertise. Access to specialized senior skills when needed. Keeping up with industry's new technology. Internal IT can focus on organization-specific IT. Minimal learning curve for help from Service Provider. Utilizing Service Provider's STMPs for efficiency. Offloading specialized tasks from Internal IT.

Co-Managed IT Cons: Need a strong partnership and accountability. Difficulty with non-standard technology stacks. Rigidity of Service Provider's approach may clash. Unsuitable for supporting dysfunctional IT teams. Collaboration is essential, not one-sided control. It's all about building relationships for successful Co-Managed IT services.

Learn more about The Pros And Cons Of Co-Managed IT Services?

The MSP’s track record, the range of services it provides, support, response time, security and backup, and guidance on workflow options.

Learn more about How to select the Right Managed Service Provider.

Simplex-IT was created in 2007 as a managed service provider, so we handle the IT services for our clients. Depending on the client’s needs that can mean we handle everything or with organizations that have internal IT we partner with them to provide additional support, which is what we call Co-Managed IT. We want your organization to be as successful and we do that by working together. Then we all understand how IT supports the business.

Learn more about Simplex-IT .

Here’s our take: We are an MSP First and Foremost, The Industry Recognized Leader in Co-Managed IT services, ever evolving solutions with a focus on security and Empowering Clients and Community with open Knowledge Sharing.

Learn more about What makes Simplex-IT unique and check out the proof behind these claims.

We are trying to create the best, most productive, and secure IT environment for your organization. There is a lot that goes into every one of these aspects, including the things that you can't see, that are critical to your organization’s success. And it’s kind of like Jenga.

Learn more about Why Cant We Pick And Choose Only The Services We Want?

Our monthly IT agreements cover everything that maintains the status quo of your business operations. That means you can rely on our services for ongoing maintenance and support without worrying about additional charges for every little thing.

Learn more about What Is Covered Under our Managed Service Agreement?

Our Foundational IT Assessment covers 4 key areas of your IT: Your network, Microsoft 365, Cyber Security, Cyber Insurance. It’s designed to give you a high-level snapshot about your IT environment. Information such as: An actual IT inventory, A report on the health and security of your Microsoft 365, Your overall security posture and risk, and Your Cyber Insurance – do you have the right coverage.

Learn more about What A Foundational IT Assessment . You can also request a Foundational IT Assessment here.

Your organization must be able to create value and profit through the delivery of your goods and services to your stakeholders and IT is a critical part of that process. Selecting an IT Provider is a big decision, and we want to make the decision, heck the entire relationship, easier for you. One big way to do that is we don't require long-term contracts with any of our agreements.

Learn more about Why we offer a 30 day out option.

An example of an IT service is network setup and maintenance, cloud computing, data analytics, software development, and cybersecurity. These services provide businesses with increased efficiency, improved customer experience, and cost savings by leveraging technology solutions and expertise. IT services are critical for any business seeking to stay competitive in the digital world.

Learn more about What Is An Example Of An IT Service?

IT service costs vary based on the tier of Managed Service Provider (MSP). Low-end MSPs offer budget services, cutting on protective and productivity features, costing around $50-$125 per user monthly. High-end premium MSPs deliver top-quality service, cutting-edge tech, and consulting, charging around $250-$500 per user monthly. Simplex-IT falls in the mid to high range, emphasizing quality service and building long-term client relationships at an estimated $150-$250 per user monthly. Prices are approximate, and the focus is on delivering reliable, top-notch IT support.

Learn more about How Much Do IT Services Cost ?

Our pricing for SiMS (Simplex-IT Managed Services) is not based on a fixed cost per workstation or user like other MSPs. Instead, we conduct an assessment to determine the appropriate resources your organization needs, considering factors like server type, backup size, and remote work arrangements. We also consider your risk tolerance, allowing us to create a fixed monthly budget for your agreement, which will only change in significant situations like adding more computers, employees, or servers, and we'll inform you in advance.

Learn more about How we Come Up With our Pricing.

It's easy to get started with Simplex-IT. Once you've agreed to our proposal, the next 30-45 days will be spent transitioning your organization over to our services or welcoming you into our family as we like to say.

Learn more about What to Expect After Signing up with Simplex-IT?