Expert IT Support and Managed Services to Secure and Support Your Growth
We’re dedicated to your success and ready to take on the heavy lifting for your IT needs.
At Simplex-IT, we go beyond the basics to help your organization improve its bottom line with a suite of specialized Managed IT Services:
Cybersecurity
Protect your business with layered defenses, including DMARC, endpoint protection, firewall monitoring, MFA, password management and more.
Disaster Planning & Recovery
Ensure business continuity with proactive disaster planning, implementation, and oversight.
Cloud Services
Enhance agility and productivity with data protection and management of Microsoft 365, AWS, or Azure.
Employee Training
Boost productivity and security through customized training on cybersecurity, software, business operations, and more.
Server Support
Keep critical hardware secure and up-to-date, ensuring performance and availability.
Data Backup Solutions
Implement secure, reliable backup solutions to protect your data across multiple locations.
Virtual CIO
Align IT and business operations through strategic, integrated IT management and communication.
Managed Detection and Response (MDR)
Proactively monitor and respond to threats, minimizing risks and improving security posture.
Help Desk
Empower employees with accessible, responsive support through calls, emails, or ticket submissions.
We're proud to partner with the best
businesses in the industry.
Empowering Your Organization with Tailored IT Solutions
At Simplex-IT, we’re committed to powering your business success with technology that works for you. Our team is ready to develop a custom IT roadmap tailored to your needs, optimizing everything from cybersecurity to cloud solutions and proactive Managed IT Services and support. Let’s build a tech strategy that drives efficiency, security, and growth for your business.
1) Assess Your IT
We begin by learning your team’s goals, finding vulnerabilities, and spotting opportunities in your IT setup. This assessment shapes a tailored IT plan that meets your objectives.
2) Implement Your Plan
With a clear roadmap based on our findings, we implement a strategy designed specifically for your organization’s needs. Rest easy knowing your IT is in expert hands.
3) Maximize your Technology
From immediate support to proactive guidance, we’re here for the long haul. Our ongoing communication and strategic oversight ensure that your technology keeps pace with your growth.
Learn More
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You should use an MSP for your organization when you have specific needs that require specialized staff, tools, and future-focused technology solutions. MSPs can afford to bring in experts and senior technicians, making it cost-effective for temporary or specialized requirements. They also offer standardized software, tools, methodologies, and portals that they have thoroughly evaluated and implemented for multiple clients. MSPs stay ahead of new technologies and security risks, providing your organization with future-proof solutions. The benefits align best with organizations having relatively standard IT configurations, but MSPs can handle specialized requirements as well.
Learn more about if an MSP is the right fit for your organization.
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Pros of Using an MSP: Large team with diverse skills and expertise. Utilization of latest tools and technology. Dedicated resources for critical aspects like documentation and cybersecurity. Constant improvement and investment in staff for better service delivery. Development of best practices for common IT environments. Extensive experience across multiple clients reduces surprises. Efficiency through economies of scale and standardized setups. No need to reinvent the wheel, leveraging expertise from other clients.
Cons of Using an MSP: Internal IT knows the organization better, allowing for a customized approach. Internal IT can focus on unique IT processes and equipment. Internal IT employees are part of the organization (good and bad). Internal IT prioritizes the organization above others.
Learn more about The Pros And Cons Of Using A Managed Service Provider.
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The MSP’s track record, the range of services it provides, support, response time, security and backup, and guidance on workflow options.
Learn more about How to select the Right Managed Service Provider.
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Simplex-IT was created in 2007 as a managed service provider, so we handle the IT services for our clients. Depending on the client’s needs that can mean we handle everything or with organizations that have internal IT we partner with them to provide additional support, which is what we call Co-Managed IT. We want your organization to be as successful and we do that by working together. Then we all understand how IT supports the business.
Learn more about Simplex-IT .
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Our monthly IT agreements cover everything that maintains the status quo of your business operations. That means you can rely on our services for ongoing maintenance and support without worrying about additional charges for every little thing.
Learn more about What Is Covered Under our Managed Service Agreement?
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Our Foundational IT Assessment covers 4 key areas of your IT: Your network, Microsoft 365, Cyber Security, Cyber Insurance. It’s designed to give you a high-level snapshot about your IT environment. Information such as: An actual IT inventory, A report on the health and security of your Microsoft 365, Your overall security posture and risk, and Your Cyber Insurance – do you have the right coverage.
Learn more about What Is A Foundational IT Assessment. You can also request a Foundational IT Assessment here.
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Your organization must be able to create value and profit through the delivery of your goods and services to your stakeholders and IT is a critical part of that process. Selecting an IT Provider is a big decision, and we want to make the decision, heck the entire relationship, easier for you. One big way to do that is we don't require long-term contracts with any of our agreements.
Learn more about Why we offer a 30 day out option.
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An example of an IT service is network setup and maintenance, cloud computing, data analytics, software development, and cybersecurity. These services provide businesses with increased efficiency, improved customer experience, and cost savings by leveraging technology solutions and expertise. IT services are critical for any business seeking to stay competitive in the digital world.
Learn more about What Is An Example Of An IT Service?
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IT service costs vary based on the tier of Managed Service Provider (MSP). Low-end MSPs offer budget services, cutting on protective and productivity features, costing around $50-$125 per user monthly. High-end premium MSPs deliver top-quality service, cutting-edge tech, and consulting, charging around $250-$500 per user monthly. Simplex-IT falls in the mid to high range, emphasizing quality service and building long-term client relationships at an estimated $150-$250 per user monthly. Prices are approximate, and the focus is on delivering reliable, top-notch IT support.
Learn more about How Much Do IT Services Cost ?
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It's easy to get started with Simplex-IT. Once you've agreed to our proposal, the next 30-45 days will be spent transitioning your organization over to our services or welcoming you into our family as we like to say.
Learn more about What to Expect After Signing up with Simplex-IT?
Awards and Recognition
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The Channel Futures MSP 501 award is the foremost accolade for managed service providers worldwide. Each year, thousands of IT firms from across the globe apply for this esteemed recognition. The competition is fierce, as companies are evaluated based on their technical talent, growth-oriented business models, and strategic partnerships with leading vendors and tech suppliers.
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Case Western Reserve University Weatherhead School of Management has once again bestowed the Weatherhead 100 award upon Simplex-IT. This annual accolade recognizes a select group of companies demonstrating exceptional standards of leadership, growth, and success in Northeast Ohio.
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The North America Spotlight Award in Community Leadership recognizes individuals who demonstrated outstanding service and impact through their passion, professionalism, commitment, and leadership in assisting the CompTIA as it advances the technology industry over the past 12 months.
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Serving as a celebration of the technology community in Greater Cleveland, this award honors companies and individuals who are excelling and helping grow the tech sector in our region.
What our clients are saying.
"I would recommend Simplex-IT as a very viable choice"
In truth, I have worked with one other IT firm that was also very good. I cannot honestly say that Simplex-IT does this or that better than they did, but I can honestly say that working with Simplex-IT, as our relationship has developed and grown, has been very good for us. I think the greatest asset an IT firm can provide to a small organization (such as ours) is availability and advice and a willingness to treat us as if we were huge, and Simplex-IT does that. I would recommend Simplex-IT as a very viable choice and I believe they will be satisfied.
- Reverend Michael M.
"They are great people to work with!"
“Simplex-IT solves my issues and explains to me in laymen terms what had happened, or what they had to do to fix the problem. I like reporting a problem via email and yet if I really need someone I can pick up the phone. The flexibility to be able to use O365 from anywhere has been a big benefit for us. If anyone is on the fence about choosing Simplex-IT as their IT firm, the only thing I have to say is why are you on the fence???? Simplex-IT is informative on purchasing new computers or programs needed for our business. They are great people to work with!"
- Lorna M.
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