Learning Center Video Library

Here is the list of 7 Ways to Increase Productivity Through IT. What you do with it is up to you. Need help? Email us at BobC@Simplex-IT.com to schedule a call. And feel free to share this with your internal IT department.

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Conditional access is also known as contextual access. It is a method of controlling user access. You can think of it as several “if/then” statements, meaning “if” this thing is present, “then” do this. Conditional access allows you to add many conditions to the process of user access to a system. It is typically used with MFA.

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Ok, this one is mostly an excuse to tell a true story that happened to me back in the mid-80’s. Because…well, I’m old. What’s my point here? It’s great to create processes and procedures to use in an emergency. Documents that identify processes to be followed and resources to be involved. But if you don’t, make sure your people use them. You may end up calling my mom.

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Let’s start by saying that phishing is a way of contacting someone by posing to be someone else, usually in the form of an email, text message or even phone call.

But what is "simulated" phishing? Organizations use simulated phishing attempts to identify employees that may require additional training. Unlike your average phishing attacks, simulated phishing attempts are perfectly safe. They are designed to look like real phishing emails or even text messages. Nothing terrible happens if a user ‘falls’ for it.

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Adobe Flash was an add-on to most web browsers back in the day. It really enabled web sites to do a lot. It especially makes it easier for bad guys to do bad things. In fact, both Microsoft and Adobe (and honestly everybody else in the industry strongly recommended removing Flash from all computers and web sites.

And yet...there are still millions of users, especially in the web-based game world, still using Flash.

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Everyone – and I mean everyone – can fall victim to a hack! Hacking attempts are an issue that should be taken seriously. Why? Well, 43% of cyber hacks are aimed at small businesses. And 60% of companies who fall prey to a hack experience a complete crash in the following six months.

And that’s just for starters.

Now, there are a lot of things you can do to avoid becoming a victim of hackers. But it all starts with understanding what those cyber attackers are after.

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Simplex-IT was created in 2007 as a managed service provider, essentially as a managed service provider we handle the IT services for our clients. Depending on the client needs that can mean we handle everything or with organizations that have internal IT we partner with them to provide additional support with what we call Co-Managed IT. We want your organization to be as successful and we do that by working together we all understand how IT supports the business.

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So you want to learn a little more about how we come up with our pricing? That’s great! Our SiMS (Simplex-IT Managed Services) offering includes a compilation all of the products and services your organization needs to have the most effective IT for your clients.

Do we charge a fixed cost per workstation or user, like a lot of MSPs do? Nope. We tried, believe me. But the costs are the kicker here. And although our offering is standardized, the costs are significantly different from client to client. Take servers, for example. Our costs to maintain each server is significant, whether it be virtual or physical, on premise or cloud based. Same with backup costs depending on the size of the servers.

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Keyloggers are programs that capture everything you type. Passwords, credit card numbers, the webpages, answers to security questions – all by logging your keyboard strokes. The program is installed on your computer, usually through some form of spyware, and records what you type. All of this is then sent to the the bad guys use it to in a number of their bad guys ways.

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So we talked about the security vendor, basically a password vault, LastPass was breached. At that time, both LastPass and we said it was not that big of a deal because they didn't get much. Well, it turned out not entirely accurate.

LastPass recently has said the bad guys did get more, and they pulled out data vaults. Data vaults are basically the containers with all the credentials and information that LastPass clients were holding, but they didn't have the credentials. So it was all heavily encrypted. So no problem, right? Well, no, not really, because they can try to attack it.

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A DDoS attack stands for “denial of service” attack, where the bad guys try to overwhelm a network or server with a ton of traffic. This will typically cause whatever they hit, like your website, online platform, or application, to crash.

The server can’t handle the traffic, resulting in total system shutdown, corrupted data, and exhausted or misdirected resources. It becomes unavailable, thereby restricting legitimate users’ access.

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What is a botnet? We talked recently about what a bot (short for robot) is (usually a computer that’s been compromised to do bad things quietly in the background). But what’s a botnet? They’re both related. A botnet is…wait for it…a network of bots. Yup, it’s a collection of computers that could be on entirely different networks (heck, different continents), all running the bots, the same forms of malware.

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What is a bot? A bot is short for robot, but that part you probably knew. These days the term “bot” is used most often for cyber security. In cyber security, a bot refers to a computer that’s been compromised to push out spam or DDOS attacks or one with specific instructions to do something equally evil, such as stealing passwords or exploiting other vulnerabilities.

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Simplex-IT has had a busy year this year, from Tradeshows to our big office move, to our Annual Party at Quarter Up to our new Content Creation Team to our Awards, here are the Top 10 Moments of 2022.

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Cloud9 is the name of a lot of things. Unfortunately, it is now the name of a new botnet. Oh, that’s a network of computers all running malware applications, usually without the knowledge or permission of the computer owner.

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You’ve just discovered there are compromised employee credentials or other sensitive data of your company exposed and available on the Dark Web. The reality is, once exposed on the Dark Web, your information cannot ever be completely removed or hidden. Your company should immediately start taking appropriate steps and measures to correct or minimize the risks and potential damages associated with this exposed data.

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OneDrive is a Microsoft cloud storage service that lets you store your personal files in one place, share them with others, and get to them from any device connected to the internet. There are personal and business versions of OneDrive. Let’s focus on the business version.

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Don’t you just wish you had an album to throw on and reminisce about the good ol’ days? Well, here at Simplex-IT we have curated a list of over 30 classic holiday songs we all know and love, Simplex-IT's Songs of the Season. Featuring classics such as Working in a Wi-Fi Wonderland, It’s Beginning to Look a lot like Malware, and Twelve Days of Updates.

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We’ve talked about both Break Fix and Managed Services in other videos. Now, let’s compare them against each other (with plusses and minuses). Of course we’re specifically talking as these concepts relate to IT resources for organizations.

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Loads of fun! It's easy to get started with Simplex-IT. Once you've agreed to our proposal, the next 30-45 days will be spent transitioning your organization over to our services, or welcoming you into our family as I like to say.

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I started Simplex-IT in 2007 and at that time the MSP industry was just getting started. I was then dealing with being a consultant and working with a lot of companies on primarily database, some CIO stuff, development work, and infrastructure work. But I wanted to have a company that was based on relationships.

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Empowering Clients and Community with open Knowledge Sharing IT is hard. That's why in the first 8 months of '22 we created over 60 videos and held half a dozen webinars aimed at helping explain IT concepts, buzzwords, current happenings, and have some fun. All minimal (usually none) sales tactics.

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IT changes. This is especially true with security. Simplex-IT has developed an annual process we call SiMS (for Simplex-IT Managed Services) that involve each year evaluating our Software, Tools, Methodologies and Processes (we call them "STMPs", pronounced "Stamps").

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You may have heard the term "Tech Debt", aka "Technology Debt", "design debt" or "code debt". It's a term that is commonly used to describe a situation where an organization is using a technology solution that...well, isn't the best available. But what does it mean, and is it a specific definition?

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Simplex-IT has spoken at nearly every MSP conference about Co-Managed Services. CEO Bob Coppedge has written the only two books on the topic (both best sellers on Amazon). He also created the largest online community dedicated to helping MSP's develop Co-Managed offerings, with over 1,500 members.

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How to Choose the Right Password Manager? First it must be protected by end-to-end encryption. This means even if your data is intercepted, no one can read it. Next, make sure the manager works across all applications and browsers on all devices. And finally, make sure you retain central control over your business's password manager.

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Why is MSP First and Foremost unique for Simplex-IT? MSP First and Foremost Simplex-IT was formed in 2007 as a Managed Service Provider. To this date well over 80% of our revenue comes from either MSP or Co-Managed MSP agreements or projects with clients that have an agreement with us.

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An algorithm is simply a set of instructions given to precisely define a sequence of some kind. That's pretty much it! Usually, we're talking about instructions given to computer systems to allow them to do their thing. Web sites, applications, and even malware.

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CoMITs is actually a made-up term. And I should know, since I'm the guy who made it up. Co-Managed IT is a collaborative relationship between a Managed Service Provider and the Internal IT resources for an organization.

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Each year Channel Futures has created a list of the top 501 Managed Service Providers in the world based on the largest and most comprehensive survey and ranking of IT companies that provide managed services in the technology industry. Y'know, like Simplex-IT. And once again, Simplex-IT has been recognized within this list.

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