Learning Center Video Library

Think of your home or office as a city, and the internet as a vast network of roads connecting different cities. Now, think of a router as the traffic cop for your city. A router is a device that helps your computer or other devices connect to the internet. Here's how it works.

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“Bring Your Own Device” - or BYOD – is a policy where employees use their personal devices (phones, laptops, tablets, etc.) for work, rather than company-provided devices. It has become more popular recently for a number of reasons, not the least of which is the desire for reduction in device maintenance for companies – and the associated cost.

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Cheers to unforgettable moments and festive celebrations! Wishing you all a joyous holiday season filled with warmth and happiness from all of us at Simplex-IT!

TSP stands for Technology Success Partner. Some will argue that this is necessary. That a TSP encompasses support for all of your IT. Including your Cloud, security, and…umm…IT. I think the concept is that an MSP has a more sophisticated view of IT than an MSP. Somehow. By some arbitrary measure. An All-in-one IT solution.

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Working with an IT Managed Service Provider, MSP, can sound like a daunting task if you don't have any prior knowledge about IT. Instead of trying to go in blind, here are some tips to help you get started.

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At Simplex-IT, we have the privilege of meeting with numerous businesses in Northeast Ohio each year to discuss their IT outsourcing needs. With our extensive experience and expertise in the IT industry, as well as our willingness to share our honest thoughts and feelings…

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Here at Simplex-IT, we understand looking for a new IT provider isn't fun. Pushy salespeople. Condescending IT jerks. We take a consultative approach, because we’re genuinely interested in supporting the success of your business through IT.

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Microsoft Teams Exploratory is essentially a 12 month free license for your organization to use Teams. 12 months later Microsoft is going to tell you how it's expiring and you should do something about it. What they don't do is they don't bother to take a look and see whether or not the organization is already using Teams.

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Managed service providers (MSPs) and managed security services providers (MSSPs) are two terms that are often used interchangeably in the IT industry, but they are not the same thing. While there may be some overlap in the services they provide, there are significant differences between the two.

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A tabletop exercise is an opportunity for your organization to practice what happens in the event of an incident. The most common tabletop exercises are incident response and disaster recovery. This is where people within your organization can work in a simulated environment to resolve a problem using the process and procedures that you should have in place.

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In today's digital age, data security has become a top priority for organizations across industries. With the increasing frequency and sophistication of cyber attacks, it's critical for businesses to have a dedicated professional responsible for their overall information security. This is where the Chief Information Security Officer (CISO) comes in.

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Business impact analysis (BIA) is an essential component of a company's risk management process. It involves assessing and analyzing potential risks that could disrupt the organization's operations and result in financial or reputational losses.

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Windows end of life is a critical aspect that every individual and organization should be aware of to ensure the safety and security of their systems and sensitive data. In simple terms, Windows end of life refers to the point when Microsoft stops supporting a version of Windows.

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We’ve all been there, going about our day and then we receive the notification ‘An update is available for your software, install now?’ This can be annoying, but it’s actually a critical item to maintain the security of your applications.

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In today’s connected world we often have dozens of online accounts – whether it be for banking, shopping, work, or entertainment. But it often seems like every time we turn around another service was compromised or there’s an attempt to hack into accounts. So what can you do to keep your accounts safe and secure?

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Endpoint Detection and Response (EDR) has become an increasingly important tool in the cybersecurity industry, especially for businesses and organizations that require enhanced security measures. In this blog, we'll delve into what EDR is, how it differs from traditional antivirus software, and why it's so essential in today's threat landscape.

At its core, EDR is an evolution of antivirus software. Whereas traditional antivirus tools rely on signature-based scanning to detect known malicious files, EDR takes a more comprehensive approach. It collects detailed data on every aspect of how files and processes are working on a device, including their behaviors, sub-processes, and interactions with other systems. By centralizing this data in a single location, responders can get a big-picture view of what's happening on the device in question.

For instance, if a user downloads a malicious file that triggers a series of commands, A good example of this is an end user downloads a malicious file, an Excel spreadsheet with the macros enabled, and the person clicks the button to enable it. At this point, Excel is now executing a script which launches command prompt or PowerShell. PowerShell then begins to run a series of commands to do malicious things, such as maybe reaching out to an external server to download an actual malware payload, or it may just begin to adjust permissions and move from there. EDR can not only identify the file but also track the entire chain of events, including the subprocesses launched and the network connections made. This information can be used to both detect and respond to threats effectively.

EDR vendors can differ in terms of the level of data collection they provide. Some tools only offer limited data collection, while others, like the open-source EDR tool allow users to view code execution and specific commands as they happen in real-time.

In addition to EDR, some organizations may use Managed Detection and Response (MDR) services, to help filter through the data collected by EDR tools and determine whether events are malicious or legitimate. MDR services can also take action in response to identified threats, such as isolating infected machines and initiating cleanup procedures.

As the threat landscape continues to evolve, EDR and MDR are becoming increasingly essential for businesses and organizations of all sizes. By providing a comprehensive view of device activity and enabling quick and effective responses to potential threats, these tools can help protect sensitive data and prevent cyberattacks from causing significant damage.

Please contact us if you have any questions about EDR.

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It’s easy to just say “inflation” when someone asks why there’s a price increase for what seems to be the same service from one year to the next. And boy, there's truth there. But it can be more complicated than that.

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Short answer, it depends. Some common policies that are important for all companies to have are: - An acceptable use policy that defines what employees are allowed to do and not to do in the organization – especially around how they use technology.

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When you’re shopping for IT services, It’s important to understand the different pricing models that MSPs and IT providers use. Not only do you want your provider to be transparent in their pricing and their model in general, but you need to know when you’re comparing providers as well.

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Not really. There's always going to be some inherent risk in everything we do. But there are different responses that you can take to reduce that risk. For instance, you can mitigate the risk by putting appropriate controls and safeguards in place to decrease the impact of that risk.

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You can submit a support ticket in a number of different ways, give a call, send an email, use our portal. However you decide to submit it, we handle them all with the same process. As soon as our service desk receives your ticket, it’s assigned a tracking number and triaged for impact and severity.

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Have you ever wondered how we make our videos? Well Hayley is here to explain just how we do it and even share some tips on how you can get started making videos for your business.

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Security awareness training is a critical component of any organization's security strategy. It involves training employees on common security risks and how to recognize and avoid them. This includes identifying phishing emails, scam calls, and text messages, as well as learning how to follow electronic funds transfer and more.

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BI stands for “Business Intelligence”. Like all acronyms in IT, the definition varies. But I like this definition: BI is a collection of software that allows organizations to analyze existing data and receive meaningful results. Think for a minute about your organization. How it collects data as part of its business.

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On July 19th, 2023, we hosted our 16th annual anniversary party with an astonishing turnout of around 70 people. Thank you to everyone who made it out to celebrate 16 years of Simplex-IT! If you couldn’t make it this year, check out next year, that'll be the 17th annual because that's how things work around here.

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This question is tougher than it sounds. The simple answer is “try running your organization without IT”. But that’s lazy. Here are several types of improvements that IT can bring to most organizations. Of course, your mileage may vary.

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In today's digital age, businesses and individuals face a growing threat of cyber-attacks, data breaches, and other types of cyber incidents. These incidents can cause significant financial and reputational harm to those affected. Cyber insurance is a type of insurance designed to protect against these risks.

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As technology continues to advance, businesses of all sizes rely on their IT to support their success. With this growing reliance on technology comes the need for expert IT support, leading many businesses to turn to IT Managed Service Providers (MSPs). However, not all MSPs are created equal, and choosing the wrong one can be a costly mistake.

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CMMC stands for Cybersecurity Maturity Model Certification. CMMC is a program that the Department of Defense is implementing to ensure the confidentiality of sensitive information. It's an overall organizational process that involves administrative controls, HR processes, budgeting, and various elements of business planning and management.

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If you're a business owner looking to partner with an IT provider, there are a few important questions you need to ask before signing up. In this video, we'll explore five crucial questions that will help you find the right IT partner for your business.

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