Full SiMS Services

Our traditional Managed IT Service for your business, customized to cover every aspect of your IT needs. We do it all so you can focus on what you do best, running your business.

Blinking Lights

  • Remote monitoring for all servers and workstations
  • Remote monitoring for all switches, routers, wireless access points, and firewalls
  • Proactive and reactive work on all IT issues
  • Windows and 3rd party automatic patching for servers and workstations
  • Management of your Microsoft 365 subscriptions (subscription fees will be billed separately)

Security

  • Advanced firewall devices: provided, managed, and monitored
  • Advanced Endpoint protection for workstations and servers
  • Advanced Malware protection for workstations
  • All data on remote workstations encrypted
  • Web content filtering for on-premise and remote users
  • Improved email spam protection and Advanced Threat Protection
  • Password Manager
  • DMARC
  • Managed Detection and Response (MDR)
  • Dark Web monitoring
  • IT Policies and Procedures Templates
  • Automated change reporting
  • Changes to IT devices and structures documented and reviewed
  • Managed patching of all workstations, and most 3rd party applications

Virtual CIO

  • A strategic partner in IT, think of us as one of your own
  • Technology Business Reviews scheduled at your frequency
  • Access to all IT documentation for your organization through our online secure encrypted portal gives you the ability to store your own documentation and credentials securely
  • Assistance with annual budgeting for IT investments
  • Creation of an IT equipment replacement strategy
  • Track the progress of employees for cyber security training and other online trainings

Backups

  • Onsite Business Continuity/Disaster Recovery (BCDR) device for local and cloud server backups and continuity solutions
  • Online backup of MS 365 data, including email, OneDrive for Business, SharePoint Online, and Teams
  • Optional automatic encrypted and secure cloud backup for workstations, with file and/or image recovery options
 

Employee Training and Productivity

  • Unlimited Help Desk support
  • Access to over 200 online courses for all employees
  • Optional in person or virtual custom live instructor led training classes
  • Annual Cybersecurity training for all end users
  • Simulated phishing attacks to test and train your employees

Easy Account Management with Full Transparency:

  • Online access to all invoices, tickets, and payments, with the ability to pay online automatically or on demand with a credit card or ACH (5% discount offered for scheduled ACH payments)
  • $30 discount on hourly rate for project and/or onsite work
  • Online access to all ticketing and monitoring tools
  • Access to view your inventory of equipment at any time
  • View information about warranty expiration for your equipment
  • Track tickets submitted for and by all employees
  • Track and review current and historical invoices and payments