Are Your Employees Losing You Money Because They Can’t Use Tech?
We also have this information in video format.
Shiny new tech can be exciting! It promises increased efficiency, happier employees, and a competitive edge. But that promise can turn into a financial nightmare if you neglect employee training and change management. When employees have trouble using their business tools, productivity drops. Mistakes can be made, and customer service can fall.
So, what are some of the ways employees can have a hard time using tech?
Lack of Technology Training
Imagine investing in a top-of-the-line CRM system. Then you see your sales team floundering instead of excelling. They can’t find key features, struggle with data entry, and miss deadlines. Why? Because they haven’t been properly trained on the new software. It leads to costs such as lost productivity, costly errors, and demotivation and resistance.
Failing to Manage the Change
New technology disrupts workflows. Without proper change management, employees feel overwhelmed and insecure. The goal is to help them transition successfully with proper training and support. When companies neglect change management, it can result in lowering morale, increase the use of shadow IT, and creates resistance to future improvements.
Building a Bridge to Success
So, what is the key to unlocking the true value of new technology? It lies in effective training and change management.
Here’s how to avoid the negative costs and get the full benefits from your tech.
Invest in Comprehensive Training
Don’t treat training as an afterthought. Yes, some tools say they’re easy to use. But people have different tech literacy levels. Develop a tailored training program that goes beyond basic features. Include video tutorials, hands-on workshops, and ongoing support resources.
Focus on User Adoption, Not Just Features
Training shouldn’t just explain how the software works. It should focus on how the new system will benefit employees in their daily tasks and improve workflow efficiency. If employees don’t adopt the new solution, the project fails.
Embrace Change Management
Communicate the “why” behind the change. Explain how the new technology will make everyone’s jobs easier. Encourage open communication and address concerns throughout the transition.
Here's the biggest takeaway. New technology is a powerful tool, but it’s only as valuable as its users. Prioritize employee training and change management. This will help you bridge the gap between a shiny new system and a real return on investment. Happy, well-trained employees using the right tools are your secret weapon. They can help you maximize efficiency, boost morale, and stay ahead of the curve.
If you have questions or need assistance, schedule a call with us or visit our Learning Center for more information. We're here to help you stay ahead in an ever-evolving technological landscape.