Hey there, folks! It’s your friendly neighborhood MSP, Simplex IT. Today, we’re diving into the latest rebranding adventure from our pals over at Microsoft. You know them, you love them, and now they’re changing things up... again.

CompTIA has long been a cornerstone of the IT industry, known for its certifications and training that have helped countless professionals build their careers. Over the past couple of years I’ve had the opportunity to participate in CompTIA’s committees developing support and materials for the MSP world.

Shiny new tech can be exciting! It promises increased efficiency, happier employees, and a competitive edge. But that promise can turn into a financial nightmare if you neglect employee training and change management. When employees have trouble using their business tools, productivity drops. Mistakes can be made, and customer service can fall.

An operating system is like the brain of your computer. It's a set of software that acts as an intermediary between you (the user) and the computer hardware (the physical components like the processor, memory, storage, etc.). There are 6 different parts of an operating system, let's break it down.

DMARC, Domain-based Message Authentication, Reporting & Conformance. It’s actually a 4 letter acronym that really takes advantage of a 3 letter and a 4 letter acronym, SPF and DKIM. So together we have an 11 letter acronym. And if you want emails from your company to be safely delivered, better pay attention.

I’m glad to hear that other industries are getting into the three-letter acronym (aka TLA) world. A TSP can be a teaspoon. Or it can be a Thrift Savings Plan. Or Trisodium Phosphate. Or Travel Service Provider. But for this blog, we’re sticking with IT. The term stands for “Technology Service Provider”.

Are you a business owner or manager in search of a reputable IT service provider but unsure where to begin? You're not alone. In today's technology-driven world, selecting the right IT support company is crucial for your business's success. In this blog post, we will discuss key factors to consider when choosing a reputable IT provider, backed by three illustrative examples.

Hey, if your organization is using Microsoft 365, you're probably familiar with this part of the administrative role, and that is taking a look at your licenses. But have you ever seen this one? Microsoft Teams Exploratory? Either it's a trial or what the heck is it?

It’s easy to just say “inflation” when someone asks why there’s a price increase for what seems to be the same service from one year to the next. And boy, there's truth there. But it can be more complicated than that.

Taylor Business Group is a coaching group specifically for Managed Service Providers that really help us from an executive management standpoint. So, one of the things I wanted to do is to check out some of the executive coaching options that are out there in the industry, and Taylor Business Group has one of the better reputations.

I wanted to take a moment to update you on some of the changes going on here at Simplex-IT. These have been in place for a couple of weeks, but now it’s time to “go public”, and we wanted you to be amongst the first to hear the news.

Once data began going digital, authorities realized a need to protect it. Many organizations have one or more data privacy policies they need to meet. Industry and international data privacy regulations are just the tip of the iceberg. Here are a few things you should investigate to handle data privacy updates:

BI stands for “Business Intelligence”. Like all acronyms in IT, the definition varies. But I like this definition: BI is a collection of software that allows organizations to analyze existing data and receive meaningful results.

If you're a business owner looking to partner with an IT provider, there are a few important questions you need to ask before signing up. In this blog, we'll explore five crucial questions that will help you find the right IT partner for your business.

Are you a business owner or manager looking to select a reputable IT provider but not sure where to start? Well, you're not alone! In today's world, technology plays a crucial role in running a successful business. In this blog, we will discuss some key factors you should consider when selecting a reputable IT provider.

Take time now to develop some standard IT Policies such as Upgrades, Acceptable Use, and/or Bring Your Own Device. This way you have repeatable processes for each annual assessment and employees are aware of your expectations.

How can IT create value for your organization? This question is tougher than it sounds. The simple answer is “try running your organization without IT”. But that’s lazy. Here are 6 ways that IT can bring value to most organizations. Of course, your mileage may vary.

Does your organization have an unsupported version of Exchange (2013 or older), or you’re not keeping up with patching? If so, you might be looking at some problems delivering emails to MS 365 in the near future.

3CX is a popular provider of VOIP services, and CrowdStrike has recently identified a vulnerability in the 3CX Desktop App, which affects certain versions of the installed application. The currently known affected versions are:

I just stole a laptop and took out the hard drive. I now have access to everything on it, regardless of the password used to log on. Just attach it to another computer, and I've got everything. Unless it's encrypted. Data encryption is the process of encoding data stored on your laptop so that it can only be accessed by an authorized user.