In the IT world, the terms "active" and "passive" are used to describe different types of components, systems, and strategies. Understanding the distinction between these two can help clarify how various IT infrastructures operate and how they respond to different situations.

Running a business today means juggling a lot of responsibilities, and one of the most critical yet often overlooked areas is IT. Whether you’re trying to manage your network, keep your data secure, or simply ensure that your computers are running smoothly, it can be a challenge, especially if you don’t have a dedicated IT team.

When it comes to IT support, many clients prefer to have the same technician handle all their service tickets. This is known as "latch-a-tech," where a client gets comfortable with one technician and requests them for every issue, or they go directly to the tech bypassing our ticketing system.

This is a question that a lot of people ask when considering options for IT support. Break Fix is actually a pretty simple idea, but knowing the pros and cons can help you make smarter IT decisions for your business. At its core, Break Fix means “If it breaks, fix it. If it doesn’t, leave it alone.”

Certifications validate an IT tech's skills in specific areas like cybersecurity, networking, or cloud services. A certified technician demonstrates their expertise, which can be critical when troubleshooting complex systems or leading projects.

As we approach 2025, many businesses may not realize that their older Windows systems are reaching a crucial milestone. If you’re still using Windows 7, Windows 8.1, Windows Server 2008 R2, or Windows SBS 2011, there’s an important date you need to know: March 31, 2025.

In the realm of IT infrastructure, certain devices are pivotal to the daily operations and success of businesses. These are known as business critical devices, and understanding their importance is key to maintaining smooth operations. Here's an exploration of what business critical devices are and why they matter.

What is the cost comparison between hiring internal IT vs outsourcing IT? When evaluating the cost comparison between hiring internal IT staff versus outsourcing IT services to a managed service provider (MSP), several factors come into play. Here’s a breakdown of the key considerations.

You just submitted a service ticket and don’t know what’s next. Here’s what you can expect: Throughout the life of your ticket, you’ll receive emails when the ticket is updated. Sometimes these updates are automatically generated, and other times they are messages from real life technicians working on your issue.

Submitting a service ticket is an important part of working with your IT provider, but it shouldn’t be complicated! Here at Simplex-IT we have an easy process for you! So how do I submit a service ticket? There are three options:

A CIO (Chief Information Officer) is a high-level executive responsible for overseeing a company's information technology (IT) strategy and operations. A vCIO (virtual Chief Information Officer) is a consultant or an outsourced service provider who provides similar services as a CIO.

I’m glad to hear that other industries are getting into the three-letter acronym (aka TLA) world. A TSP can be a teaspoon. Or it can be a Thrift Savings Plan. Or Trisodium Phosphate. Or Travel Service Provider. But for this blog, we’re sticking with IT. The term stands for “Technology Service Provider”.

Working with an IT Managed Service Provider, MSP, can sound like a daunting task if you don't have any prior knowledge about IT. Instead of trying to go in blind, here are some tips to help you get started.

Are you a business owner or manager in search of a reputable IT service provider but unsure where to begin? You're not alone. In today's technology-driven world, selecting the right IT support company is crucial for your business's success. In this blog post, we will discuss key factors to consider when choosing a reputable IT provider, backed by three illustrative examples.

It’s easy to just say “inflation” when someone asks why there’s a price increase for what seems to be the same service from one year to the next. And boy, there's truth there. But it can be more complicated than that.

When you’re shopping for IT services, It’s important to understand the different pricing models that MSPs and IT providers use. Not only do you want your provider to be transparent in their pricing and their model in general, but you need to know when you’re comparing providers as well.

If you're a business owner looking to partner with an IT provider, there are a few important questions you need to ask before signing up. In this blog, we'll explore five crucial questions that will help you find the right IT partner for your business.

Are you a business owner or manager looking to select a reputable IT provider but not sure where to start? Well, you're not alone! In today's world, technology plays a crucial role in running a successful business. In this blog, we will discuss some key factors you should consider when selecting a reputable IT provider.

Remember an MSP is essentially an extension of your company, your partner, one that’s going to monitor and manage your entire IT environment on an ongoing basis. If that’s not what you’re looking for, there are plenty of other options for you before you hire your own internal IT.

As technology continues to advance, businesses of all sizes rely on their IT to support their success. With this growing reliance on technology comes the need for expert IT support, leading many businesses to turn to IT Managed Service Providers (MSPs). However, not all MSPs are created equal, and choosing the wrong one can be a costly mistake.