Employee Spotlight - Michelle Brugmann
What’s your role at Simplex-IT and when were you hired?Operations Director, October 2012What’s a typical day like for you at work?A day at Simplex-IT is always an adventure! There really isn’t a typical day because we are always faced with new issues. I enjoy working with our technical team to make sure they have what they need to keep their day going. My day is always busy and often times the plan of action changes from one hour to the next. We do have weekly Tech-Time meetings where we come together as a team to set goals, discuss tickets as well as internal projects and process improvements. It gives us an opportunity to interact together, laugh a little and make forward progress as a whole.What has been your favorite project at Simplex-IT?I would have to say the most recent project I have enjoyed working on is the transition over to our new Simplex-IT Payment Portal. It has been such a positive change to how we receive payments. If you are not familiar with our Simplex-IT Payment Portal I encourage you to reach out to me and give it a try. I have received nothing but positive feedback from our clients stating how nice it is to have one location to view, manage and pay open invoices with ease. The portal not only allows the option pay using ACH as well as credit card, you can also decide if you want to have automatic deductions or pay manually. This project was rewarding for me because I enjoy helping our clients and making their day easier while improving our processes here at Simplex-IT.What did you do before Simplex-IT?I enjoyed working as a Business Analyst for almost 10 years, for what was once Alltel Communications, now known as Windstream. I began my journey working for the IT side of the company in the Client Services Department and continued to work my way into a Business Analyst position.What do you like to do outside of work?My family is my life outside of work. I have a husband of 20 years, an 18 year old daughter and a soon to be 13 year old son. Needless to say, they have kept me very busy over the years while managing a career. My daughter is graduating this spring and will be attending college as a music education major in the fall with an emphasis in flute. We enjoy watching her perform with the many groups she’s involved with whether she’s playing flute, piccolo, saxophone, piano or singing. My son plays ice hockey and lacrosse, so I also live the sports mom life. He too plays piano and saxophone so the music concerts and piano recitals will continue for several more years. I’m not complaining one bit, these years are flying by and I try to enjoy every minute of it! As a family, we enjoy skiing and snowboarding! If the hectic schedule allows we enjoy taking a long weekend and heading somewhere cold!