When it comes to IT support, many clients prefer to have the same technician handle all their service tickets. This is known as "latch-a-tech," where a client gets comfortable with one technician and requests them for every issue, or they go directly to the tech bypassing our ticketing system.

This is a question that a lot of people ask when considering options for IT support. Break Fix is actually a pretty simple idea, but knowing the pros and cons can help you make smarter IT decisions for your business. At its core, Break Fix means “If it breaks, fix it. If it doesn’t, leave it alone.”

First you need to pause and assess. Before taking any action, take a deep breath. Rushing to “fix” things immediately might seem natural, but it can actually cause more harm than good. Why? Because once you’re hacked, your IT systems effectively become a crime scene.

When it comes to IT purchases, the temptation to go for the cheapest option can be strong, especially when trying to stick to a budget. But is buying the cheapest IT stuff really smart? The answer is more complex than a simple yes or no. While saving money upfront might seem like a win, the long-term implications could end up costing you more in the end.

If you’ve been using Windows 10 for a while, you might be curious about Windows 11. Released in October 2021, Windows 11 is Microsoft’s latest operating system (OS) and comes with several notable changes, both in looks and functionality. Let's dive into the main differences

In today’s digital landscape, cyber threats are everywhere—from ransomware attacks to data breaches, and everything in between. Businesses of all sizes are under constant threat of these costly incidents, so how do you prepare for the worst? This is where cyber insurance comes into play.

Outsourcing IT management is a strategy that can offer both benefits and challenges, and whether it's the right choice for your business depends on various factors. One of the primary reasons companies choose to outsource IT management is cost-effectiveness. Maintaining an in-house IT team can be expensive, especially for small to medium-sized businesses.

In the realm of IT infrastructure, certain devices are pivotal to the daily operations and success of businesses. These are known as business critical devices, and understanding their importance is key to maintaining smooth operations. Here's an exploration of what business critical devices are and why they matter.

With the always evolving cyberthreat landscape and increase in cyber attacks, how we store our data has evolved dramatically. Thanks to the rise of cloud computing, we now have multiple options for data storage. But now begs the question, what is the difference between cloud data storage and locally stored data.

Data exchange is a crucial aspect of communication between systems, applications, and organizations. One of the most fundamental technologies enabling this exchange is Extensible Markup Language, commonly known as XML. But what exactly is XML, and why is it so important?

Microsoft 365 has been adding some amazing AI innovations. They sit inside tools like Word, Excel, PowerPoint, Teams, and more. These smart Copilot features can enhance your experience and boost productivity. Copilot is designed to be your virtual collaborator.

Submitting a service ticket is an important part of working with your IT provider, but it shouldn’t be complicated! Here at Simplex-IT we have an easy process for you! So how do I submit a service ticket? There are three options:

RAM stands for Random Access Memory, and it's a type of computer memory that is used to store data that is actively being used and processed by the computer. Unlike storage devices such as hard drives or SSDs, RAM is volatile memory, meaning it loses its contents when the power is turned off.

Hello! My name is Zach and I’m incredibly excited to be a part of the Simplex team! I have been in the IT field for a little over 2 years now and look forward to working with all of our amazing clients! I have learned a lot so far during my time with Simplex