You just submitted a service ticket and don’t know what’s next. Here’s what you can expect: Throughout the life of your ticket, you’ll receive emails when the ticket is updated. Sometimes these updates are automatically generated, and other times they are messages from real life technicians working on your issue.

Think of the browser cache as a temporary memory storage system. When you visit a website for the first time, your browser downloads all the necessary files needed to display the webpage properly. These files can include HTML documents, images, CSS stylesheets, JavaScript files, and more.

A smart city is a city that uses technology and data to improve the lives of its residents and make urban living more efficient, sustainable, and enjoyable. But what makes the city "smart?" and while technology improvements offer many benefits, what are the potential issues if safety measures aren't in place?

QR codes are everywhere nowadays, right? You see them on menus, posters, flyers—pretty much everywhere. They're super handy too! Just whip out your phone, snap a pic, and bam! You're directed to a link, a discount, or even a video. But hold up, there's a sneaky side to these little squares.

Ransomware is a type of malware that hackers use to encrypt your files or lock you out of your own computer or device. Once your files are encrypted or your device is locked, the cybercriminals demand a ransom payment from you, usually in cryptocurrency like Bitcoin, in exchange for the key or code to unlock your files or device.

Innovation debt, also known as technical debt, is a term used to describe the costs that companies and organizations incur when they delay investing in new technologies or ideas that can help them remain competitive. This debt usually follows under a CFOs area of focus.

Submitting a service ticket is an important part of working with your IT provider, but it shouldn’t be complicated! Here at Simplex-IT we have an easy process for you! So how do I submit a service ticket? There are three options:

What is the difference between 3G, 4G, 5G? Let's break down the differences between 3G, 4G, and 5G in a simple way, without getting too technical. 3G was the third generation of mobile networks, providing faster data transfer speeds compared to its predecessor, 2G.

A Single Point of Failure is a potential risk caused by a flaw in the design, implementation, or configuration of a system. It’s the one fault that can shut down an entire system. This could be in your cybersecurity, networking, and similar aspects.

An operating system is like the brain of your computer. It's a set of software that acts as an intermediary between you (the user) and the computer hardware (the physical components like the processor, memory, storage, etc.). There are 6 different parts of an operating system, let's break it down.

Chances are you've gotten a notification on one of your devices saying "firmware update available" but do you know what you're even updating? Firmware is a type of software that is embedded into hardware devices to control how they function. It's used to run programs on a device.

Network monitoring is the process of observing and analyzing the traffic and behavior of computer networks to ensure they are performing optimally and securely. They make sure everything is in order and there are no suspicious activities or potential threats.