Learning Center: Videos

Our Learning Center Video Library is designed to provide answers to questions that we are most frequently asked.  Since we have so many videos, we have separated them out into categories to help you navigate to the video that will best answer your questions. We also have a search feature on each page.

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  • What is the Cost Comparison Between Hiring Internal IT Vs Outsourcing IT?

    What is the Cost Comparison Between Hiring Internal IT Vs Outsourcing IT?

    When evaluating the cost comparison between hiring internal IT staff versus outsourcing IT services to a managed service provider (MSP), several factors come into play. Here’s a breakdown of the key considerations- Salaries and Benefits, Training costs, Office Space and Equipment and more.

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  • How Can I Stay Updated on my Service Ticket?

    How Can I Stay Updated on my Service Ticket?

    You just submitted a service ticket and don’t know what’s next. Here’s what you can expect: Throughout the life of your ticket, you’ll receive emails when the ticket is updated. Sometimes these updates are automatically generated, and other times they are messages from real life technicians.

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  • Why Might an MSP's Pricing Change Year to Year?

    Why Might an MSP's Pricing Change Year to Year?

    It’s easy to just say “inflation” when someone asks why there’s a price increase for what seems to be the same service from one year to the next. And boy, there's truth there. But it can be more complicated than that.

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  • Who Are Some Other IT Outsourcing Companies in Northeast Ohio?

    Who Are Some Other IT Outsourcing Companies in Northeast Ohio?

    At Simplex-IT, we have the privilege of meeting with numerous businesses in Northeast Ohio each year to discuss their IT outsourcing needs. With our extensive experience and expertise in the IT industry, as well as our willingness to share our honest thoughts and feelings….

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  • What If I'm Not Tech-Savvy but I Need IT Services?

    What If I'm Not Tech-Savvy but I Need IT Services?

    Working with an IT Managed Service Provider, MSP, can sound like a daunting task if you don't have any prior knowledge about IT. Instead of trying to go in blind, here are some tips to help you get started.

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  • How Do You Submit a Service Ticket?

    How Do You Submit a Service Ticket?

    Submitting a service ticket is an important part of working with your IT provider, but it shouldn’t be complicated! Here at Simplex-IT we have an easy process for you! So how do you submit a service ticket? There are three options.

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  • What is the Difference Between a CIO & a vCIO?

    What is the Difference Between a CIO & a vCIO?

    A CIO (Chief Information Officer) is a high-level executive responsible for overseeing a company's information technology (IT) strategy and operations. On the other hand, a vCIO (virtual Chief Information Officer) is a consultant or an outsourced service provider who provides similar services as a CIO, but on a part-time or project basis.
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  • What is a TSP?

    What is a TSP?

    TSP stands for Technology Success Partner. Some will argue that this is necessary. That a TSP encompasses support for all of your IT. Including your Cloud, security, and…umm…IT. I think the concept is that an MSP has a more sophisticated view of IT than an MSP. Somehow. By some arbitrary measure. An All-in-one IT solution.

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