Our Learning Center Video Library is designed to provide answers to questions that we are most frequently asked. Since we have so many videos, we have separated them out into categories to help you navigate to the video that will best answer your questions. We also have a search feature on each page.
A Foundational IT Assessment is a critical step to ensure your business’s technology is secure, optimized, and prepared for the future. This non-invasive assessment covers four essential areas and around 50 detailed reports, with clear, actionable insights on how to improve your IT from both a business and security perspective.
Simplex-IT specializes in delivering tailored IT solutions to businesses, with a strong focus on Managed Services and Co-Managed IT. Our Managed Services are ideal for organizations without an internal IT department and for those with an internal IT team, our Co-Managed IT services provides a flexible partnership.
Here at Simplex-IT, we understand looking for a new IT provider isn't fun. Pushy salespeople. Condescending IT jerks. We take a consultative approach, because we’re genuinely interested in supporting the success of your business through IT.
At Simplex-IT, we believe that clarity is key to building strong relationships with our clients. Our monthly IT agreements cover everything that maintains the status quo of your business operations. That means you can rely on our services for ongoing maintenance and support without worrying about additional charges for every little thing.
You can submit a support ticket in a number of different ways, give a call, send an email, use our portal. However you decide to submit it, we handle them all with the same process. As soon as our service desk receives your ticket, it’s assigned a tracking number and triaged for impact and severity.
Have you ever wondered how we make our videos? Well Hayley is here to explain just how we do it and even share some tips on how you can get started making videos for your business.
It’s at the core of our name. “Simplex-IT.” Face it. You want to succeed at something, so you need to understand it. But only to the appropriate level of detail. The rest you leave to trusted experts.
Simplex-IT was created in 2007 as a managed service provider, to handle the IT services for our clients. Depending on the client needs that can mean we handle everything or partner with them to provide additional support with what we call Co-Managed IT.
So you want to learn a little more about how we come up with our pricing? That’s great! Our SiMS (Simplex-IT Managed Services) offering includes a compilation all of the products and services your organization needs to have the most effective IT for your clients.
Loads of fun! It's easy to get started with Simplex-IT. Once you've agreed to our proposal, the next 30-45 days will be spent transitioning your organization over to our services, or welcoming you into our family as I like to say.
Empowering Clients and Community with open Knowledge Sharing IT is hard. That's why in the first 8 months of '22 we created over 60 videos and held half a dozen webinars aimed at helping explain IT concepts, buzzwords, current happenings, and have some fun. All minimal (usually none) sales tactics.
I started Simplex-IT in 2007 and at that time the MSP industry was just getting started. I was then dealing with being a consultant and working with a lot of companies on primarily database, development and infrastructure work. But I wanted to have a company that was based on relationships.
CoMITs is actually a made-up term. And I should know, since I'm the guy who made it up. Co-Managed IT is a collaborative relationship between a Managed Service Provider and the Internal IT resources for an organization.
Four unique things about Simplex-IT, MSP first and foremost, the industry recognized leader in Co-Managed IT services, ever evolving solutions with a focus on security, and empowering clients and community with open knowledge sharing.
Not all relationships last forever. We get that and although we hope that ours does, the cards might not agree. However it’s important to us that each month we can look at each other and say, “we got value out of this.”
So, why do we include a one-time onboarding fee to get the relationship started in addition to the monthly services?
That’s a good question, let’s talk about it.
Silo IT is a form of IT services or support, usually as part of a Co-Managed IT relationship.
