Learning Center: Videos

Our Learning Center Video Library is designed to provide answers to questions that we are most frequently asked.  Since we have so many videos, we have separated them out into categories to help you navigate to the video that will best answer your questions. We also have a search feature on each page.

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  • What is Extensible Markup Language (XML)?

    What is Extensible Markup Language (XML)?

    XML, or Extensible Markup Language, is a flexible and structured language designed for storing and transporting data. Unlike HTML, which focuses on displaying data, XML is all about the data itself. It uses tags to define different parts of the data, and the best part? You can define your own tags, making XML incredibly extensible.

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  • How Does Windows Patching Work?

    How Does Windows Patching Work?

    If you've been an IT client of ours for a while, you've probably asked yourself, "how does our windows patching work? There have been some questions about Windows Patching, especially about that little popup that shows up on your screen. Here’s the deal.

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  • Is Your Business Losing Money Because Employees Can't Use Tech?

    Is Your Business Losing Money Because Employees Can't Use Tech?

    Are shiny new tech tools draining your business profits instead of boosting them? Investing in advanced technology promises increased efficiency and a competitive edge, but without proper employee training and change management, it can lead to costly mistakes and decreased productivity.

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  • What is High Availability?

    What is High Availability?

    In today's digital world, smooth IT operations are crucial for businesses, but interruptions can pose challenges. High Availability addresses this by ensuring IT systems operate continuously and reliably, even during failures or heavy usage.

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  • How to Leverage Copilot for your Business

    How to Leverage Copilot for your Business

    Explore how Microsoft is transforming small and medium-sized business productivity with Copilot for Microsoft 365! Initially exclusive to larger enterprises, Copilot is now available to businesses of all sizes using Microsoft 365 Business Standard or Business Premium.

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  • What are Microsoft Copilot's New AI Innovations?

    What are Microsoft Copilot's New AI Innovations?

    Discover the latest AI innovations in Microsoft Copilot and how they're revolutionizing productivity in Microsoft 365. From Word to Excel, PowerPoint to Teams, Copilot integrates smart features that enhance collaboration and efficiency. Learn how Copilot accelerates document creation

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  • What is Internet of Things (IoT)?

    What is Internet of Things (IoT)?

    Imagine a business ecosystem where devices, machines, and systems interact seamlessly to perform various tasks. By connecting these devices to the internet, they can communicate, collect data, and make autonomous decisions. This interconnected network is what we call the Internet of Things (IoT). How Does IoT Work?

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  • What is a Browser Cache?

    What is a Browser Cache?

    Think of the browser cache as a temporary memory storage system. When you visit a website for the first time, your browser downloads all the necessary files needed to display the webpage properly. These files can include HTML documents, images, CSS stylesheets, JavaScript files, and more.

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  • What is a Smart City?

    What is a Smart City?

    A smart city is a city that uses technology and data to improve the lives of its residents and make urban living more efficient, sustainable, and enjoyable. But what makes the city "smart?" and while technology improvements offer many benefits, what are the potential issues if safety measures aren't in place?

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  • What is Ransomware?

    What is Ransomware?

    Ransomware is a type of malware that hackers use to encrypt your files or lock you out of your own computer or device. Once your files are encrypted or your device is locked, the cybercriminals demand a ransom payment from you, usually in cryptocurrency like Bitcoin, in exchange for the key or code to unlock your files or device.

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  • What is Innovation Debt?

    What is Innovation Debt?

    Innovation debt, also known as technical debt, is a term used to describe the costs that companies and organizations incur when they delay investing in new technologies or ideas that can help them remain competitive.

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  • What is the difference between 3G, 4G, 5G?

    What is the difference between 3G, 4G, 5G?

    What is the difference between 3G, 4G, 5G? Let's break down the differences between 3G, 4G, and 5G in a simple way, without getting too technical. 3G was the third generation of mobile networks, providing faster data transfer speeds compared to its predecessor, 2G.

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  • What is SPOF or Single Point of Failure?

    What is SPOF or Single Point of Failure?

    A Single Point of Failure is a potential risk caused by a flaw in the design, implementation, or configuration of a system. It’s the one fault that can shut down an entire system. This could be in your cybersecurity, networking, and similar aspects.

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  • What is Operating System?

    What is Operating System?

    So you have a computer, and you want to do various tasks like writing documents, browsing the internet, or playing games. To make these tasks possible, your computer needs something to manage and coordinate all the different parts inside it. This is where the operating system (OS) comes in.

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  • What is RAM?

    What is RAM?

    RAM, or Random Access Memory, is a dynamic player in the world of computer memory. Unlike storage devices, RAM is volatile and acts as the computer's short-term memory, storing actively used and processed data. Imagine your computer's RAM as a desk – the larger it is, the more tasks and processes it can handle simultaneously.

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  • What is the Difference Between Virtual Reality, Augmented Reality, and Mixed Reality?

    What is the Difference Between Virtual Reality, Augmented Reality, and Mixed Reality?

    In recent years, technology has rapidly changed the way we interact with the digital world. There are two terms that have been used over the past few years that may sound familiar. VR, Virtual Reality, and AR, or Augmented Reality. One you probably haven’t heard of as much is MR, or Mixed Reality.

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  • What is a Cookie?

    What is a Cookie?

    What is a cookie? Besides being a wonderful little dessert, a cookie is also a tech term. Imagine you're at a party, and the host gives you a sticker with your name on it. This sticker helps the host remember your name throughout the party, so they can greet you by name and offer you things you might like.

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  • What is a BCDR device?

    What is a BCDR device?

    A BCDR device stands for Business Continuity and Disaster Recovery device. It's a specialized tool that helps businesses protect their data and IT infrastructure in case of unexpected events like natural disasters, power outages, cyber attacks, and hardware failures.

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  • What is a Server?

    What is a Server?

    A server, in the IT world, is a specialized, powerful computer that serves a specific purpose. A server is a super-smart, super-organized computer that does important jobs for other devices, like your regular home computer or phone. It's not meant for browsing the internet, playing games, or watching videos.

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  • What is a Router?

    What is a Router?

    Think of your home or office as a city, and the internet as a vast network of roads connecting different cities. Now, think of a router as the traffic cop for your city. A router is a device that helps your computer or other devices connect to the internet. Here's how it works:

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  • What is Bring Your Own Device or BYOD?

    What is Bring Your Own Device or BYOD?

    “Bring Your Own Device” - or BYOD – is a policy where employees use their personal devices (phones, laptops, tablets, etc.) for work, rather than company-provided devices. It has become more popular recently for a number of reasons, not the least of which is the desire for reduction in device maintenance for companies – and the associated cost.

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  • Microsoft Teams Exploratory

    Microsoft Teams Exploratory

    Microsoft Teams Exploratory is essentially a 12 month free license for your organization to use Teams. 12 months later Microsoft is going to tell you how it's expiring and you should do something about it. What they don't do is they don't bother to take a look and see whether or not the organization is already using Teams.

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