Learning Center: Videos

Our Learning Center Video Library is designed to provide answers to questions that we are most frequently asked.  Since we have so many videos, we have separated them out into categories to help you navigate to the video that will best answer your questions. We also have a search feature on each page.

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  • What If We're Hacked?

    What If We're Hacked?

    Ok, first of all, got a cyber response plan? Use it. If you don't? Then if you have cyber insurance, contact your insurance people. If you're not sure, contact your IT support folks. But don't start "fixing the problem. You actually could make it worse.

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  • How Do I Select a Reputable IT Provider?

    How Do I Select a Reputable IT Provider?

    Are you a business owner or manager looking to select a reputable IT provider but not sure where to start? In this video, we will discuss some key factors you should consider when selecting a reputable IT provider.

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  • How Frequently Should I Back Up My Data?

    How Frequently Should I Back Up My Data?

    Backing up data is a critical process for any business to ensure the continuity of its operations in the event of a disaster. The frequency of backups, however, depends on several factors that are unique to each organization.

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  • What's the alternative to a Managed Service Provider?

    What's the alternative to a Managed Service Provider?

    While MSPs are excellent for ongoing IT support and management, they may not always be the best fit for your organization. We discuss various alternatives such as Staff Augmentation/Temp Agencies, Project-Based Services, Cloud Service Providers, Freelance IT Consultants, and IT Outsourcing/Break-Fix Companies.

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  • MSI Firmware Risk

    MSI Firmware Risk

    Last month, the hardware company MSI was compromised by a malicious entity. These bad guys were able to steal source code, development code, and private keys. The big concern comes from the theft of those private keys. What do private keys do?

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  • How Can I Tell If An Email Is A Scam?

    How Can I Tell If An Email Is A Scam?

    So, you just got an email. We get so many every day, but how can we be sure they’re legitimate? Let’s talk about how to identify a malicious email. The first thing that you need to know is that malicious actors often rely on urgency. No matter what the situation is take your time…

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  • Should All Businesses Adopt MFA?

    Should All Businesses Adopt MFA?

    If you log into any of your devices and apps with just a username and a password, then you’re using one piece of ID – or one ‘authentication factor’. And that’s just not enough. We recommend using MFA.

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  • Does My Old Exchange Still Work?

    Does My Old Exchange Still Work?

    Does your organization have an unsupported version of Exchange (2013 or older), or you’re not keeping up with patching? If so, you might be looking at some problems delivering emails to MS 365 in the near future.

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  • How Does Malware Get Into My Company?

    How Does Malware Get Into My Company?

    There are a couple of different ways. The most common is via the web. It can be from a malicious ad that you click on, a redirect that takes you to somewhere you didn’t expect to be, or even just from clicking on the wrong link in your search results.

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  • How Do Hackers Use AI?

    How Do Hackers Use AI?

    Hackers are using AI the same way businesses are starting to use AI. They're looking at those repeatable tasks that that are being done and seeing if there's more effective ways to do it. But we're also seeing it lowering that barrier to entry.

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  • IT Self-Assessment Workshop Recap

    IT Self-Assessment Workshop Recap

    Thank you to everyone who attended our recent IT Self-Assessment Workshop. Your presence and participation made it a great success! We hope it provided you with new insights and ideas for improving your organization's IT capabilities.

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  • How Can I Use AI In Manufacturing?

    How Can I Use AI In Manufacturing?

    These are just a few examples of how AI can be used in manufacturing. By leveraging the power of AI, manufacturers can gain insights into their operations that might otherwise go unnoticed, and make more informed decisions to improve their processes and products.

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  • What is DNS?

    What is DNS?

    DNS, or “Domain Naming Services or System or Server”, is why stuff works on the internet. When you go to our website, “Simplex-IT.com”, how does your browser know what server actually hosts that web site? DNS..

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  • How Much Do IT Services Cost?

    How Much Do IT Services Cost?

    To tackle this topic, we're going to break the managed service providers (MSP for short) into three tiers. On the low end are MSP's that almost exclusively compete on price. How can they be so inexpensive? Simple. They don't include a lot of services that either protect you or increase your productivity.

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  • What is a Virtual CIO?

    What is a Virtual CIO?

    A Virtual CIO (Chief Information Officer) is a third-party consultant who provides strategic IT guidance to organizations on a part-time or project basis. As the title suggests, a Virtual CIO performs many of the same functions as a traditional, in-house CIO, but without being a full-time employee.

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  • What Is Covered Under Your Managed Service Agreement?

    What Is Covered Under Your Managed Service Agreement?

    At Simplex-IT, we believe that clarity is key to building strong relationships with our clients. Our monthly IT agreements cover everything that maintains the status quo of your business operations. That means you can rely on our services for ongoing maintenance and support without worrying about additional charges for every little thing.

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  • What's the difference between static and dynamic IP addresses?

    What's the difference between static and dynamic IP addresses?

    A static IP address is a fixed address assigned to a computer or other device by an Internet service provider (ISP). It does not change and is used to provide the same address every time a device connects to the internet.

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  • Should I let my web company host my DNS?

    Should I let my web company host my DNS?

    Ok, you’ve hired a company to create and maintain your web site. Everything is going great. They’re creating a web site that represents your organization properly, there’s all sorts of graphics some videos, you’re getting close to public release! And suddenly…they reach out to you with a request.

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  • Simplex-IT Now Offering SaaS

    Simplex-IT Now Offering SaaS

    Are you always the victim of sarcastic people and never have a comeback? Well, fear not because your friends here at Simplex-IT have you covered! Introducing our latest service offering, SaaS - Sarcasm as a Service.

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  • Should I be worried about the 3CX compromise?

    Should I be worried about the 3CX compromise?

    Ok, you may have heard something about the 3CX hack. Lets talk about this. First of all, this video was recorded less than 24 hours after the public disclosure of the compromise. So we might be out of date already. And a shout out to our Voip partner BVoip for keeping us up to date on things.

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  • What is WIFI?

    What is WIFI?

    WiFi is a wireless technology that allows devices to connect to the internet or other networks without the need for physical cables. It uses radio waves to transmit data between devices, similar to how a radio station broadcasts music.

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  • What are the Pros and Cons of Using a Managed Service Provider?

    What are the Pros and Cons of Using a Managed Service Provider?

    We’ve done a couple of videos about what an MSP (Managed Service Provider) is. Bottom line is it’s an organization that you outsource a majority (if not all) of your IT support to. And that’s what Simplex-IT is.

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  • What is an IP Address Used For?

    What is an IP Address Used For?

    An IP address, short for Internet Protocol address, is a unique numerical label assigned to each device connected to a computer network that uses the Internet Protocol for communication. This Protocol was created by the Internet Gods back around 1985.

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  • What are the Pros and Cons of Co-Managed IT Services?

    What are the Pros and Cons of Co-Managed IT Services?

    We wrote the only two books on the topic, so we can definitely talk about this. Plus videos. Yup we got a bunch of videos on it. Keep in mind we’re going to talk about Co-Managed IT from the perspective of the client side, not the service providers.

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  • Should I Encrypt My Laptop?

    Should I Encrypt My Laptop?

    Laptop encryption is an important security measure for businesses that want to ensure their data is safe and secure. It prevents unauthorized access to files in the event that a laptop is lost or stolen. It also allows business owners to easily recover any lost data.

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  • Has Your Data Been Exposed in A Recent Data Breach?

    Has Your Data Been Exposed in A Recent Data Breach?

    There’s a reason that browsers like Edge have added breached password notifications. Data breaches are an unfortunate part of life and can have costly consequences for individuals. Hackers can steal things like identities and compromise bank accounts, to name a couple.

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  • What is “Simplify the Complex”?

    What is “Simplify the Complex”?

    It’s at the core of our name. “Simplex-IT.” Face it. You want to succeed at something, so you need to understand it. But only to the appropriate level of detail. The rest you leave to trusted experts.

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  • What are the different versions of CoMITs?

    What are the different versions of CoMITs?

    There are three flavors of CoMITs. We break it down based on what part of IT the Internal IT folks are responsible for versus what we handle. They are: Full CoMITs, Desktop CoMITs, and Server CoMITs.

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  • What is a VPN?

    What is a VPN?

    Virtual Private Network (VPN) is a secure connection between two or more computers or devices that allows data to be transmitted and received over the internet without being exposed to malicious actors. It is commonly used to protect personal information, such as passwords and financial data.

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  • Is my Microsoft 365 data backed up?

    Is my Microsoft 365 data backed up?

    Microsoft states that their “backup” goal is the availability of data. So it ensures that your 365 data is stored in at least two data centers located in geographically different places. Now if something happens to the servers in one data center (or the entire center or geographic region), there’s another copy.

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