Learning Center: Videos

Our Learning Center Video Library is designed to provide answers to questions that we are most frequently asked.  Since we have so many videos, we have separated them out into categories to help you navigate to the video that will best answer your questions. We also have a search feature on each page.

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  • What is Social Engineering?

    What is Social Engineering?

    Social engineering is a type of cyberattack that relies on psychological manipulation rather than advanced hacking tools. Hackers use these tactics to trick individuals into revealing sensitive information. This video explains how social engineering works, common tactics used by attackers, and why business owners should care.

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  • Microsoft’s New Outlook Update: Mandatory in 2025 & How to Switch Back

    Microsoft’s New Outlook Update: Mandatory in 2025 & How to Switch Back

    Is Microsoft forcing you to switch to the new Outlook? Yes, starting January 2025, the classic version of Outlook is getting a makeover—whether you like it or not. Here's what you need to know, including tips to navigate the transition smoothly, and if there are features you're missing or you just like the old version, how you can go back and forth to your heart's content.

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  • What is IIOT? (Industrial Internet of Things)

    What is IIOT? (Industrial Internet of Things)

    Industrial Internet of Things (IIoT) refers to the use of smart sensors, devices, and systems in industrial environments to collect and analyze data in real-time. Unlike the consumer-focused IoT (Internet of Things), IIoT is designed specifically to improve efficiency, safety, and productivity in sectors like manufacturing, energy, and transportation.

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  • Should Your Business Outsource IT Management? Key Benefits and Risks

    Should Your Business Outsource IT Management? Key Benefits and Risks

    Is outsourcing IT management a smart move or a risky decision for your business? The answer depends on your specific needs and circumstances. While outsourcing can provide major advantages such as cost savings, access to specialized expertise, and the ability to focus on your core operations, it’s not without potential drawbacks.

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  • Windows End of Life 2025: What Your Business Needs to Know Now

    Windows End of Life 2025: What Your Business Needs to Know Now

    Time is running out! If you’re still using Windows 7, Windows 8.1, Windows Server 2008 R2, or Windows SBS 2011, this is your wake-up call. After March 31 2025, these operating systems will no longer receive critical security updates, leaving them vulnerable to cyber threats and exposing your business to potential risks.

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  • What Are Business Critical Devices?

    What Are Business Critical Devices?

    Business critical devices are the essential IT hardware that keeps your business running smoothly. Whether you're a business owner or IT professional, understanding these devices can help you mitigate risks, avoid costly downtime, and ensure your operations stay up and running.

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  • Is Cloud Data Backed Up? | Understanding Cloud Data Protection

    Is Cloud Data Backed Up? | Understanding Cloud Data Protection

    In this video, we explore the difference between cloud redundancy and traditional backups. Cloud providers like Microsoft, Google, and Amazon use redundancy to store your data across multiple servers and locations, protecting it from hardware failures and technical issues. But redundancy alone doesn’t equate to a full backup.

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  • The History of the Internet: Key Moments That Shaped the Digital World

    The History of the Internet: Key Moments That Shaped the Digital World

    Ever wondered how the internet evolved into what it is today? From its early days as a military experiment to becoming an integral part of our daily lives, the internet has come a long way! In this video, we take you on a fascinating journey through the history of the internet, covering key milestones.

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  • What is a Hard Disk Drive (HDD) and How Does it Work? | HDD vs SSD Explained

    What is a Hard Disk Drive (HDD) and How Does it Work? | HDD vs SSD Explained

    Curious about what a hard disk drive (HDD) is and how it works? In this video, we break down the basics of HDDs—an essential storage device for computers and electronics. Learn how HDDs store and retrieve data using spinning platters and magnetic heads, and discover the advantages of using HDDs for large-scale data storage.

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  • What is a Solid-State Drive (SSD)?

    What is a Solid-State Drive (SSD)?

    A solid-state drive (SSD) is a data storage device known for its speed, reliability, and efficiency. Unlike HDDs that use spinning disks, SSDs rely on flash memory chips to store data. This key difference results in faster performance and enhanced durability.

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  • Cloud Storage vs. Local Storage: What’s the Difference?

    Cloud Storage vs. Local Storage: What’s the Difference?

    In today's digital age, choosing between cloud storage and local storage is crucial for managing and securing your data. With the ever-evolving cyberthreat landscape, understanding the key differences between these storage methods can help you make informed decisions.

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  • What is a Foundational IT Assessment? | Secure & Optimize Your Business Technology

    What is a Foundational IT Assessment? | Secure & Optimize Your Business Technology

    A Foundational IT Assessment is a critical step to ensure your business’s technology is secure, optimized, and prepared for the future. This non-invasive assessment covers four essential areas and around 50 detailed reports, with clear, actionable insights on how to improve your IT from both a business and security perspective.

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  • How to Use Microsoft Copilot to Make Smarter Business Decisions

    How to Use Microsoft Copilot to Make Smarter Business Decisions

    Feeling overwhelmed by a mountain of data and unsure where to start? You're not alone. This common issue, known as decision paralysis, can affect even the most seasoned professionals. Fortunately, Microsoft Copilot is here to help! What is Microsoft Copilot? Microsoft Copilot, integrated into Microsoft 365, acts as a virtual data expert

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  • What is the Difference Between Windows 365 and Azure Virtual Desktop (AVD)?

    What is the Difference Between Windows 365 and Azure Virtual Desktop (AVD)?

    In today’s remote work world, accessing company data securely is more important than ever. But what’s the best way to do that—especially when you’re moving away from traditional office setups? Enter Microsoft’s Azure Virtual Desktop (AVD) and Windows 365. Both offer cloud-based workstations, but how do they differ?

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  • What is SMS? Explained | Short Message Service & Its Uses

    What is SMS? Explained | Short Message Service & Its Uses

    SMS is a text messaging service that allows the exchange of short messages—up to 160 characters—between mobile devices using cellular networks. Unlike messaging apps, SMS doesn’t require internet access; it only needs a cellular signal. This makes SMS incredibly useful in areas with poor or no internet coverage

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  • What Are The Different Types of MFA?

    What Are The Different Types of MFA?

    In today's digital landscape, securing sensitive information is more crucial than ever. You've likely heard the term "Multifactor Authentication" (MFA) multiple times, but what exactly does it mean, and why is it so important? In this video, we break down the different types of MFA—knowledge, possession, inherence, and location.

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  • What is Extensible Markup Language (XML)?

    What is Extensible Markup Language (XML)?

    XML, or Extensible Markup Language, is a flexible and structured language designed for storing and transporting data. Unlike HTML, which focuses on displaying data, XML is all about the data itself. It uses tags to define different parts of the data, and the best part? You can define your own tags, making XML incredibly extensible.

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  • How Does Windows Patching Work?

    How Does Windows Patching Work?

    If you've been an IT client of ours for a while, you've probably asked yourself, "how does our windows patching work? There have been some questions about Windows Patching, especially about that little popup that shows up on your screen. Here’s the deal.

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  • AI Showcase Recap: Real-World Success Stories with Simplex-IT

    AI Showcase Recap: Real-World Success Stories with Simplex-IT

    Missed our AI Showcase? Catch up on the key moments from the event! Attendees gained valuable insights into how AI can be leveraged to solve real business challenges, enhance decision-making, and unlock new opportunities.

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  • Is Your Business Losing Money Because Employees Can't Use Tech?

    Is Your Business Losing Money Because Employees Can't Use Tech?

    Are shiny new tech tools draining your business profits instead of boosting them? Investing in advanced technology promises increased efficiency and a competitive edge, but without proper employee training and change management, it can lead to costly mistakes and decreased productivity.

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  • Is Simplex-IT the Right IT Partner for Your Business?

    Is Simplex-IT the Right IT Partner for Your Business?

    Simplex-IT specializes in delivering tailored IT solutions to businesses, with a strong focus on Managed Services and Co-Managed IT. Our Managed Services are ideal for organizations without an internal IT department and for those with an internal IT team, our Co-Managed IT services provides a flexible partnership.

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  • What is Business Email Compromise (BEC)?

    What is Business Email Compromise (BEC)?

    In this video, we explore Business Email Compromise (BEC), a modern-day digital con game posing a significant risk to organizations of all sizes. Learn how cybercriminals gain access to corporate email accounts and use them to conduct unauthorized transactions or extract sensitive information.

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  • What is High Availability?

    What is High Availability?

    In today's digital world, smooth IT operations are crucial for businesses, but interruptions can pose challenges. High Availability addresses this by ensuring IT systems operate continuously and reliably, even during failures or heavy usage.

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  • How to Leverage Copilot for your Business

    How to Leverage Copilot for your Business

    Explore how Microsoft is transforming small and medium-sized business productivity with Copilot for Microsoft 365! Initially exclusive to larger enterprises, Copilot is now available to businesses of all sizes using Microsoft 365 Business Standard or Business Premium.

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  • What are Microsoft Copilot's New AI Innovations?

    What are Microsoft Copilot's New AI Innovations?

    Discover the latest AI innovations in Microsoft Copilot and how they're revolutionizing productivity in Microsoft 365. From Word to Excel, PowerPoint to Teams, Copilot integrates smart features that enhance collaboration and efficiency. Learn how Copilot accelerates document creation

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  • Arcade 2024 Recap

    Arcade 2024 Recap

    Every year, Simplex-IT hosts an epic anniversary celebration at Quarter Up Arcade Bar, and this year was no different. We had a fantastic time with drink tickets, delicious appetizers, and a great mix of clients, new faces, and old friends. A huge shoutout to the amazing Quarter Up staff for making this event memorable!

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  • Microsoft Outage Linked to CrowdStrike Update: Global Impact Explained

    Microsoft Outage Linked to CrowdStrike Update: Global Impact Explained

    Discover the details behind the recent Microsoft outage linked to a CrowdStrike update. Bob Coppedge, CEO of Simplex-IT, breaks down the global impact, affecting airlines, businesses, and emergency services. Learn what this outage means for your organization and the steps you need to take to stay protected.

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  • What is the Cost Comparison Between Hiring Internal IT Vs Outsourcing IT?

    What is the Cost Comparison Between Hiring Internal IT Vs Outsourcing IT?

    When evaluating the cost comparison between hiring internal IT staff versus outsourcing IT services to a managed service provider (MSP), several factors come into play. Here’s a breakdown of the key considerations- Salaries and Benefits, Training costs, Office Space and Equipment and more.

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  • What is Internet of Things (IoT)?

    What is Internet of Things (IoT)?

    Imagine a business ecosystem where devices, machines, and systems interact seamlessly to perform various tasks. By connecting these devices to the internet, they can communicate, collect data, and make autonomous decisions. This interconnected network is what we call the Internet of Things (IoT). How Does IoT Work?

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  • What is a Secure Email Gateway?

    What is a Secure Email Gateway?

    A Secure Email Gateway is a specialized software solution designed to monitor, filter, and protect email traffic entering and leaving an organization's ecosystem. It serves as a virtual checkpoint, sorting through every email to identify and neutralize potential threats before they reach their intended recipients.

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  • What Is Microsoft Security Copilot?

    What Is Microsoft Security Copilot?

    Microsoft Security Copilot is a generative AI-powered security solution. It provides tailored insights that empower your team to defend your network. It also works with other Microsoft security products. Microsoft Security Copilot helps security teams respond to cyber threats, process signals, and assess risk exposure.

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  • What is the Difference Between WPA, WPA2, and WPA3?

    What is the Difference Between WPA, WPA2, and WPA3?

    In the ever-evolving world of technology, securing our wireless networks is crucial to protecting our data and privacy. If you've ever wondered about those cryptic acronyms like WPA, WPA2, and WPA3, this video is here to help you understand the basics of wireless security.

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  • How Can I Stay Updated on my Service Ticket?

    How Can I Stay Updated on my Service Ticket?

    You just submitted a service ticket and don’t know what’s next. Here’s what you can expect: Throughout the life of your ticket, you’ll receive emails when the ticket is updated. Sometimes these updates are automatically generated, and other times they are messages from real life technicians.

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  • What is a Browser Cache?

    What is a Browser Cache?

    Think of the browser cache as a temporary memory storage system. When you visit a website for the first time, your browser downloads all the necessary files needed to display the webpage properly. These files can include HTML documents, images, CSS stylesheets, JavaScript files, and more.

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  • What is a Smart City?

    What is a Smart City?

    A smart city is a city that uses technology and data to improve the lives of its residents and make urban living more efficient, sustainable, and enjoyable. But what makes the city "smart?" and while technology improvements offer many benefits, what are the potential issues if safety measures aren't in place?

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