Our Learning Center Video Library is designed to provide answers to questions that we are most frequently asked. Since we have so many videos, we have separated them out into categories to help you navigate to the video that will best answer your questions. We also have a search feature on each page.
Are IT certifications truly worth the investment for your tech team? The short answer: yes. Certifications like CompTIA and Cisco hold immense value for IT professionals and businesses alike. Investing in certifications isn’t just a checkbox—it’s a strategy for building a more capable, motivated, and credible IT team.
In today's digital age, businesses face an increasing number of cyber threats. That's why Endpoint Detection and Response (EDR) is becoming a crucial tool for companies looking to stay ahead of hackers. But what exactly is EDR, and why do businesses need it? In this video, we break down the fundamentals of EDR, explain how it works, and show you why it's a must-have.
In this video, we provide a comprehensive guide to help businesses manage a cyberattack effectively. Acting methodically after a data breach is crucial to protect your business and reduce future risks. Whether you have a plan in place or are starting from scratch, this video gives you actionable steps to respond to a cyberattack effectively.
At its core, Bluetooth is a wireless technology that enables devices to communicate over short distances, acting like an invisible cable connecting your phone, headphones, or car stereo. It facilitates seamless data transfers, such as music or files, without the need for physical connections.
Why is survey feedback so important to Simplex-IT? You’ve likely seen the post-service survey pop up after closing a ticket — but have you ever wondered why it matters? The truth is, your feedback helps us improve! Whether it's positive, negative, or neutral, every comment is read and used to better our service to you.
While most people have heard of IP addresses, many aren’t aware of the crucial distinctions between public and private IPs. A public IP address is your device’s unique identifier on the internet, and visible to the world. In contrast, a private IP address is used within a local network.
Effectively prompting AI is crucial for getting the results you want, and it’s more than just typing in a simple question or request. To get tailored, accurate responses, it's important to craft your AI prompts with clarity and structure.
If you’re relying on just a username and password, your business is at risk. Multi-Factor Authentication (MFA) is a game-changer in cybersecurity, adding an extra layer of protection to keep unauthorized users out. In this video, we’ll explain what MFA is, and why it’s essential.
The temptation to cut costs by purchasing low-priced IT products is common, especially for businesses trying to stick to a budget. But while saving money upfront might seem like a win, the truth is that opting for the cheapest IT products can end up costing your business more in the long run.
Windows 11 launched in October 2021 with several exciting changes, including a modern, streamlined design and performance improvements. Windows 10 remains supported until October 2025, but after that, Microsoft will no longer provide security updates or bug fixes.
In today’s digital landscape, cyber threats are everywhere—from ransomware attacks to data breaches, and everything in between. Businesses of all sizes are under constant threat of these costly incidents, so how do you prepare for the worst? This is where cyber insurance comes into play.
Are you wondering if you can continue using OST and PST files in the new Microsoft Outlook? Historically, these file types were used by Microsoft Outlook to store data locally (PST files) or synchronize with the cloud (OST files). However, with the transition to Outlook 365, Microsoft has moved away from these older formats.
2024 has been an incredible year for Simplex-IT, filled with achievements, milestones, and memories worth celebrating. We’re proud of the hard work, dedication, and support from our fantastic team, clients, and partners that made this year unforgettable. Here’s to an even bigger and better 2025! Join us as we recap the highlights of our year.
Wondering why Bob isn't hogging the spotlight in Simplex-IT's videos anymore? Well, here's the scoop: Bob was the face of our videos for a while, but the truth is, Simplex-IT isn’t "The Bob Show"—and trust us, nobody wants that. We’ve got a whole team of brilliant people and now they’re stepping up to share their expertise on camera.
Social engineering is a type of cyberattack that relies on psychological manipulation rather than advanced hacking tools. Hackers use these tactics to trick individuals into revealing sensitive information. This video explains how social engineering works, common tactics used by attackers, and why business owners should care.
Is Microsoft forcing you to switch to the new Outlook? Yes, starting January 2025, the classic version of Outlook is getting a makeover—whether you like it or not. Here's what you need to know, including tips to navigate the transition smoothly, and if there are features you're missing or you just like the old version, how you can go back and forth to your heart's content.
Industrial Internet of Things (IIoT) refers to the use of smart sensors, devices, and systems in industrial environments to collect and analyze data in real-time. Unlike the consumer-focused IoT (Internet of Things), IIoT is designed specifically to improve efficiency, safety, and productivity in sectors like manufacturing, energy, and transportation.
Is outsourcing IT management a smart move or a risky decision for your business? The answer depends on your specific needs and circumstances. While outsourcing can provide major advantages such as cost savings, access to specialized expertise, and the ability to focus on your core operations, it’s not without potential drawbacks.
Time is running out! If you’re still using Windows 7, Windows 8.1, Windows Server 2008 R2, or Windows SBS 2011, this is your wake-up call. After March 31 2025, these operating systems will no longer receive critical security updates, leaving them vulnerable to cyber threats and exposing your business to potential risks.
