We’re Hiring!

Simplex-IT currently has 4 open positons:

Level 2 Technician

We are looking for a reliable Service Desk Specialist to act as a Level 2 Technician for the service wing of our company. This individual should be able to appropriately triage emergency and non-emergency requests using the various tools we have in place. Such a candidate will need to utilize critical thinking and problem-solving to remediate client issues. This Technician will also help with escalations from their peers. The Service Desk is a fast-paced, but laid-back environment which will require the ability to manage your time efficiently.

Desired Skills

• Customer service experience

• Soft skills, calming presence, and a positive attitude

• A love of (and ability to) Solve Problems & Challenges

• Use analytical thinking for resolution of client issues

• Ability to effectively work from and maintain a schedule

• Outstanding organizational abilities

• Active listener with excellent communication skills

• Minimum 1-2 years of experience in Information Technology

• Technical skills equivalent to A+ and/or Network+ certification

• Familiarity with MS 365

• The ability to understand and troubleshoot Networks

• Experience providing support via remote tools

Learn more here.

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Level 3 Technician

The ideal candidate for our Level 3 Technician position must be an excellent communicator and remain calm while working with clients and other technicians. This individual must be able to accurately gather information, prioritize tasks, and take the appropriate actions for ticket resolution. Previous customer service experience including ticket management is desirable. This position requires attention to detail and strong time management skills. Patience and attentiveness to customer needs is always required.

Desired Skills

• Strong knowledge/experience , Active Directory and MS Servers

• A strong understanding of Networking in its entirety. This includes routers, switches, firewalls, modems, and any other endpoint attached to the client’s environment.

• Create and manage solutions in a Microsoft environment whether it be On-Premises, Hybrid, or Cloud based (This includes Azure and/or AWS)

• Deploy, configure, troubleshoot, and maintain BCDR solutions

• Take on security threats passed over from the Security team

• The ability to write and test scripts

• Create, configure, deploy, migrate, and troubleshoot Virtual environments

• Consistently meets or exceeds KPIs

• Take on escalations transitioned from lower tier Technicians (or clients)

• Willingness to follow processes and procedures (and suggest improvements)

• Ability to learn

Learn more here.

Client Relations Manager

Is Client Satisfaction a critical thing for you? Take the lead in making our clients feel special by bringing them a high-level and personalized client experience from initial onboarding, continuous service-level support, and periodic problem-solving. You will be a client facing liaison who bridges the communication between our clients and our internal technical teams. Examples include any special projects, implementations, onboarding, and difficult situations. This role is considered extremely critical requiring in person, written, phone, and video conferencing communication. We want you to spearhead the effort!

Specific skills include:

• Great communication skills to clients. This can vary from ownership/management to end users, unskilled to sophisticated. Excellent listening skills and empathy are particularly needed.

• Excellent documentation skills.

• Ability to self-manage and prioritize tasks.

• Experience in technical field preferred.

• Comfort using Windows computers and Office Suite tools required.

• Experience in a Managed Service Provider organization preferred.

• Use of client ticketing systems preferred.

• Client support experience required.

• Must possess a love for client satisfaction, and be comfortable presenting client priority to management.

• Needs an eye for detail and an obsession for performance, reporting, tracking, and analytics.

• Incredible people skills. Must see the value in every person, on our team and our clients, and put them at ease.

Learn more here.

Level 1 Technician

Simplex-IT is a Microsoft focused Managed Service Provider based in Stow, Ohio. We have an opening for an Entry Level IT Technician. Here's the catch: you must enjoy talking to and working with people as you will provide support while on phone duty. We offer a cool drama-free environment with cool people, and you will learn a ton in a supportive environment. Now let’s get to the details.

Responsibilities:

• Field incoming client request via phone and email

• Triage and work tickets based on impact as well as urgency

• Maintain your service tickets and help others as needed

• Keeping an up to date personal schedule

• Follow and create documented procedures for addressing client issues

• The ability to consistently meet expected deadlines

• Meet training milestones by their expected deadlines

• Willingness to perform minor after hours work when needed

• Strong ability to work as a team or individually

• Complete onsite task for clients as needed

• Follow proper Covid-19 protocol for social distancing while around others

• Proficient ticket turnaround during times when we are working remotely

Learn more here.