In the IT world, the terms "active" and "passive" are used to describe different types of components, systems, and strategies. Understanding the distinction between these two can help clarify how various IT infrastructures operate and how they respond to different situations.

Operational Technology (OT) refers to the hardware and software that controls physical devices and processes within a business. Think of it as the technology that helps run the machines, systems, or equipment that produce goods or deliver services.

Running a business today means juggling a lot of responsibilities, and one of the most critical yet often overlooked areas is IT. Whether you’re trying to manage your network, keep your data secure, or simply ensure that your computers are running smoothly, it can be a challenge, especially if you don’t have a dedicated IT team.

Before we dive into the difference, it’s important to understand what we mean by a "vulnerability." In the world of IT, a vulnerability is like a weak spot in your business’s technology – a flaw that hackers could potentially use to break in and cause damage. Think of it like a door in your building that doesn’t lock properly.

In today's world, businesses are turning to artificial intelligence tools to boost productivity, improve customer service, and gain a competitive edge. This guide will walk you through how to choose the right AI tool for your business by breaking it down step-by-step.

Remember how a few months ago we warned everybody about how Microsoft was going to push automatic upgrades to the new version of Outlook? Well, in May, Microsoft is going to do it again. Let’s talk about an upcoming update to Windows called 'Startup Boost’ and how it’s claiming to improve the startup speed of key applications.

Antivirus software is like a security guard for your computer systems. It works quietly in the background to prevent, detect, and remove harmful software, often referred to as malware. SMBs are often targeted by cybercriminals because they may not have the same level of security as larger corporations.

When it comes to protecting your business from cyber threats, you might have heard terms like “pen test” and “vulnerability scan” thrown around. But what do they mean? And more importantly, what’s the difference between the two?

A critical update is a fix that addresses a serious issue in your software, but it’s not related to security. Think of it like a patch that repairs a problem preventing the software from working correctly. Without this update, certain features might not work as intended, causing frustration for you and your team.

When it comes to IT support, many clients prefer to have the same technician handle all their service tickets. This is known as "latch-a-tech," where a client gets comfortable with one technician and requests them for every issue, or they go directly to the tech bypassing our ticketing system.

In today's world, communication is key to running a successful business. But with so many tools and apps available, it can be overwhelming to decide which one to use. Enter Microsoft Teams, a powerful tool that can help streamline your business communication and collaboration. But what exactly is it, and how can it benefit your company?

This is a question that a lot of people ask when considering options for IT support. Break Fix is actually a pretty simple idea, but knowing the pros and cons can help you make smarter IT decisions for your business. At its core, Break Fix means “If it breaks, fix it. If it doesn’t, leave it alone.”

Certifications validate an IT tech's skills in specific areas like cybersecurity, networking, or cloud services. A certified technician demonstrates their expertise, which can be critical when troubleshooting complex systems or leading projects.

In today's digital landscape, cyber threats are everywhere, and businesses of all sizes are vulnerable. That's why we're diving into a question we get a lot: "What is Endpoint Detection and Response, and why is it essential for modern businesses?" Whether you're managing security for a growing company or just want to stay informed, understanding EDR can be a game-changer.

First you need to pause and assess. Before taking any action, take a deep breath. Rushing to “fix” things immediately might seem natural, but it can actually cause more harm than good. Why? Because once you’re hacked, your IT systems effectively become a crime scene.

Most people have heard of an IP address, but do you know what it really is? Or that there are two different kinds? There's a public IP address and a private IP address. Here's the difference between them.

Effectively prompting AI is crucial to getting the results you want, and it involves more than just typing in a question or request. Here’s a guide on how to craft effective AI prompts, inspired by insights from IT professionals.

If you’re logging into accounts with just a username and password, you’re using only the most basic security—just one layer. And in today’s threat landscape, that’s no longer enough. That’s why Multi-Factor Authentication, or MFA, is becoming a must-have.

When it comes to IT purchases, the temptation to go for the cheapest option can be strong, especially when trying to stick to a budget. But is buying the cheapest IT stuff really smart? The answer is more complex than a simple yes or no. While saving money upfront might seem like a win, the long-term implications could end up costing you more in the end.

If you’ve been using Windows 10 for a while, you might be curious about Windows 11. Released in October 2021, Windows 11 is Microsoft’s latest operating system (OS) and comes with several notable changes, both in looks and functionality. Let's dive into the main differences