Operational Technology (OT) refers to the hardware and software that controls physical devices and processes within a business. Think of it as the technology that helps run the machines, systems, or equipment that produce goods or deliver services.

Running a business today means juggling a lot of responsibilities, and one of the most critical yet often overlooked areas is IT. Whether you’re trying to manage your network, keep your data secure, or simply ensure that your computers are running smoothly, it can be a challenge, especially if you don’t have a dedicated IT team.

Before we dive into the difference, it’s important to understand what we mean by a "vulnerability." In the world of IT, a vulnerability is like a weak spot in your business’s technology – a flaw that hackers could potentially use to break in and cause damage. Think of it like a door in your building that doesn’t lock properly.

Attention, CEOs and IT managers! Just when you thought managing your email security couldn't get any more complex, Microsoft has decided to spice things up. Starting May 5, 2025, Outlook will enforce stricter DMARC compliance. It’s time to get your email ducks in a row.

In today's world, businesses are turning to artificial intelligence tools to boost productivity, improve customer service, and gain a competitive edge. This guide will walk you through how to choose the right AI tool for your business by breaking it down step-by-step.

Remember how a few months ago we warned everybody about how Microsoft was going to push automatic upgrades to the new version of Outlook? Well, in May, Microsoft is going to do it again. Let’s talk about an upcoming update to Windows called 'Startup Boost’ and how it’s claiming to improve the startup speed of key applications.

Antivirus software is like a security guard for your computer systems. It works quietly in the background to prevent, detect, and remove harmful software, often referred to as malware. SMBs are often targeted by cybercriminals because they may not have the same level of security as larger corporations.

Our team finally cleaned out the tech room and stumbled across a tape of commercials from the early 2000s. These never-before-seen commercials feature epic narration, over-the-top 80s rock vocals, and tributes to everyday IT technicians

Weak passwords are one of the biggest security risks to your business. Why? Because cyber criminals are getting smarter than ever before. If they manage to crack just one password, they could gain access to your sensitive business data, financial information, or even gain control of your entire system.

When it comes to protecting your business from cyber threats, you might have heard terms like “pen test” and “vulnerability scan” thrown around. But what do they mean? And more importantly, what’s the difference between the two?

If you’ve ever used Incognito mode in Chrome, you probably know the basics: It lets you browse without saving your history, cookies, or other temporary data. But was it ever truly private? Not entirely…Until recently, if you copied something Windows could still save it in your clipboard history and even sync it to other devices.

Imagine turning on your computer and having all the apps you need for the day already open and ready to go. That’d be useful, right? Windows 11 lets you set your favorite apps to launch automatically when you log in. Setting it up is easy. And it’ll help you and your team dive into work faster.

A critical update is a fix that addresses a serious issue in your software, but it’s not related to security. Think of it like a patch that repairs a problem preventing the software from working correctly. Without this update, certain features might not work as intended, causing frustration for you and your team.

Backups are essential for businesses of all sizes. But here’s the catch: Not all backup systems are created equal. Recent research shows that many businesses are using outdated backup technology, leaving them exposed to risks even if they think they’re protected.

When it comes to IT support, many clients prefer to have the same technician handle all their service tickets. This is known as "latch-a-tech," where a client gets comfortable with one technician and requests them for every issue, or they go directly to the tech bypassing our ticketing system.

In today's world, communication is key to running a successful business. But with so many tools and apps available, it can be overwhelming to decide which one to use. Enter Microsoft Teams, a powerful tool that can help streamline your business communication and collaboration. But what exactly is it, and how can it benefit your company?

Think about the last online ad you clicked…Did you just assume it was genuine? If you said yes, you’re not alone – and this is exactly what scammers are counting on. “Malvertising”, or malicious advertising, is where scammers use online ads to trick you into downloading malware and worse.

This is a question that a lot of people ask when considering options for IT support. Break Fix is actually a pretty simple idea, but knowing the pros and cons can help you make smarter IT decisions for your business. At its core, Break Fix means “If it breaks, fix it. If it doesn’t, leave it alone.”

So, you’ve gone ahead and upgraded to Windows 11. You’re ready to explore the fresh design and all the new features. But instead of smooth sailing, your computer slows to a crawl… random errors start popping up… and you can’t install any security updates…That’s the nightmare faced by businesses that try to run Windows 11 on unsupported hardware.

Certifications validate an IT tech's skills in specific areas like cybersecurity, networking, or cloud services. A certified technician demonstrates their expertise, which can be critical when troubleshooting complex systems or leading projects.