At Simplex-IT, we're always looking for ways to bring you added value. That's why we have included Bigger Brains, an exceptional online learning platform that will revolutionize how your team learns and grows professionally, into your agreement. Here's why you should take advantage of this incredible tool.

Convenience often comes at a cost, and one prime example is the habit of saving passwords on our computers. While it may seem like a time-saving measure, the security risks associated with storing sensitive information locally cannot be ignored. In this blog post, we will delve into the potential dangers of this common practice

As the Client Experience Coordinator at Simplex-IT, my role involves ensuring our clients receive exceptional customer service as well as serving as their voice within our company. In this post, I will dive into a typical day in my shoes, which will hopefully shed light on the basics of what I do to add value for both clients and our team.

I’m sure you’ve probably heard me joke by now that you do NOT want me to touch anything tech-related because I have no idea what I am doing. Pretty disheartening coming from someone who works for an MSP, right? What if I told you that is what makes me a great fit for the Client Relations role? Just hear me out.

If you are anything like me, there are times when you would rather cross a busy street blindfolded than ask someone for help. Whether it be an aversion to “bothering” someone or simply not wanting to admit that you need assistance, sometimes suffering in silence just feels like the preferable option when dealing with an issue.

This year’s fourth quarter is going to be the precursor to some very useful new offerings in next year’s first quarter. As most of you already know, Simplex-IT has experienced some big changes in the past few months, and Client Relations is no exception.

This was my very first IT Nation! Despite the hurricane’s best efforts, I had a wonderful time and learned a lot from the breakout sessions that I attended. Being the new kid on the block, attending my first ever (huge!) IT conference was a little overwhelming at first but I soon became an information sponge.

Hello! Nice to meet you! My name is Jessi Buser and I am the new Client Relations Manager in town here at Simplex-IT.

I’ll be honest, I’m a total black sheep here in the IT world. For the past sixteen years, I had worked as a reference librarian in public libraries until a friend here encouraged me to apply for this client relations position. After a complete leap of faith, here I am in a whole new career.