We know that businesses looking for IT support often face a frustrating challenge: finding clear and upfront pricing information. Our new pricing page outlines the key differences between our services and we’ve also introduced a pricing calculator.

If you’re logging into accounts with just a username and password, you’re using only the most basic security—just one layer. And in today’s threat landscape, that’s no longer enough. That’s why Multi-Factor Authentication, or MFA, is becoming a must-have.

Welcome to Simplex-IT's 2024 year in review! It has been an incredible year filled with growth, achievements, and exciting milestones. From earning certifications and awards to hosting amazing events and expanding our team, we’re thrilled to share some of the highlights that made 2024 unforgettable. Let’s dive in!

As we approach 2025, many businesses may not realize that their older Windows systems are reaching a crucial milestone. If you’re still using Windows 7, Windows 8.1, Windows Server 2008 R2, or Windows SBS 2011, there’s an important date you need to know: March 31, 2025.

Cybercriminals have gotten smarter. Instead of just attacking your computer systems, they’re targeting the people in your business—using tactics like phishing and social engineering to trick your employees into handing over sensitive information. And the number of these attacks is expected to rise in 2025. 

Artificial Intelligence (AI) isn’t just for tech giants anymore. In fact, it’s quickly becoming one of the most powerful tools for small and medium-sized businesses (SMBs) looking to stay competitive. By 2025, AI will be essential for streamlining operations, improving customer service, and helping businesses like yours make smarter, data-driven decisions.

The way we work has changed. In 2025, many businesses will continue to operate with remote or hybrid work models, where employees split time between the office and working from home. While this flexibility is great for business, it also creates new cybersecurity risks. 

You just submitted a service ticket and don’t know what’s next. Here’s what you can expect: Throughout the life of your ticket, you’ll receive emails when the ticket is updated. Sometimes these updates are automatically generated, and other times they are messages from real life technicians working on your issue.

Working with an IT Managed Service Provider, MSP, can sound like a daunting task if you don't have any prior knowledge about IT. Instead of trying to go in blind, here are some tips to help you get started.

Here at Simplex-IT, we understand looking for a new IT provider isn't fun. Pushy salespeople. Condescending IT jerks. We take a consultative approach, because we’re genuinely interested in supporting the success of your business through IT. Our proven 4 step process was designed to make this process easy.

When you’re shopping for IT services, It’s important to understand the different pricing models that MSPs and IT providers use. Not only do you want your provider to be transparent in their pricing and their model in general, but you need to know when you’re comparing providers as well.

You can submit a support ticket in a number of different ways, give a call, send an email, use our portal. However you decide to submit it, we handle them all with the same process.

Remember an MSP is essentially an extension of your company, your partner, one that’s going to monitor and manage your entire IT environment on an ongoing basis. If that’s not what you’re looking for, there are plenty of other options for you before you hire your own internal IT.

As technology continues to advance, businesses of all sizes rely on their IT to support their success. With this growing reliance on technology comes the need for expert IT support, leading many businesses to turn to IT Managed Service Providers (MSPs). However, not all MSPs are created equal, and choosing the wrong one can be a costly mistake.

A Virtual CIO (Chief Information Officer) is a third-party consultant who provides strategic IT guidance to organizations on a part-time or project basis. As the title suggests, a Virtual CIO performs many of the same functions as a traditional, in-house CIO, but without being a full-time employee.

AI can be used in manufacturing in many ways to improve efficiency, quality, and productivity. A few examples include: Predictive Maintenance, Quality Control, Supply Chain Optimization, Production Optimization, and Robotics and Automation to name a few.

To tackle this topic, we're going to break the managed service providers (MSP for short) into three tiers. Simplex-IT generally falls somewhere in the mid to high range. We'll never be the cheapest option, but we're usually not the most expensive either.

At Simplex-IT, we believe in building strong relationships with our clients by providing clear and transparent IT solutions that meet their unique business needs. We understand that every business is different and that's why we offer customized monthly IT agreements that cover everything required to maintain the status quo of your business operations.

I attended Ad World at the end of March, the annual online conference for digital advertising and marketing professionals. I wanted to share some of the highlights from it, particularly how AI is impacting the marketing profession, and some takeaways from Seth Godin's keynote speech.

What is "simulated phishing?" Well, let’s start by saying that phishing is a way of contacting someone by posing to be someone else, usually in the form of an email, text message or even phone call. But what is "simulated" phishing?